GLPI vs Xurrent ITSM
GLPI
glpi-project.org
Xurrent ITSM
xurrent.comSide by side
| Figure | GLPI | Xurrent ITSM |
|---|---|---|
| Price from | €19/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 13 | 5 |
| Spec score · IT Knowledge Base Software | 9.1 (#3) | 6.7 (#54) |
| Integrations | Official integrations include Azure/Entra ID, Google SSO, GLPI Inventory and webhooks. | The product provides an API-first architecture and pre-built integrations; the listed integrations include Atlassian Jira. |
| Purpose | GLPI is an IT management platform with helpdesk, asset inventory, and service management features. | Xurrent ITSM is a service management platform for service desk teams to resolve issues, meet ITIL standards, and scale service delivery. |
| Support | The download page says partners can provide configuration and customization support plus L1 and L2 support. | Pricing tiers include access to Xurrent Support, with higher tiers listing support desk business-hours coverage and 24x7 escalation support. |
Plans
GLPI
- Public Cloud€19 a month
- Private Cloud€21 a month
- CustomPrice not published
- GLPI Network Basic€100 a month
- Self-hosted Basic€100 a month
- GLPI Network Standard€300 a month
- Self-hosted Standard€300 a month
- GLPI Network Advanced€1,000 a month
- Self-hosted Advanced€1,000 a month
- GLPI Network Enterprise€4,500 a month
Xurrent ITSM
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
GLPI
GLPI is an IT management platform for helpdesk tickets, asset inventory, and service management. Users can create incident or request tickets and assign them to a group, profile, or individual. Its service workflows include problem and change management, planning, recurring tickets, statistics, and custom forms. Asset records cover hardware, software and licenses, network equipment, certificates, domains, clusters, and databases. Other tools include project workflows with Gantt or Kanban views, a knowledge base, reservations, reports, and saved searches. GLPI offers eight profile types and standard or self-service interfaces; its self-service interface is free for end users. Organizations can choose cloud or on-premise deployment. The public-cloud offer has a 45-day trial without obligation or a credit card. Public Cloud costs €19 a month per IT agent, with one billed agent minimum; Private Cloud costs €21 a month per agent and requires at least 25 billed agents. The FAQ says on-premise GLPI has no licensing fees or limit on users or technicians.
Xurrent ITSM
Xurrent ITSM has no write-up on Specifiction yet; its figures are above.