Amazon Connect vs Float
Amazon Connect
aws.amazon.com
Float
float.comSide by side
| Figure | Amazon Connect | Float |
|---|---|---|
| Price from | — | $7/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Capacity Planning Software | 9.2 (#1) | 8.3 (#7) |
| Founded | 2017 | 2011 |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The integrations page lists connections and workflows involving Aprimo, Asana, Basecamp, Claude via Float MCP beta, ClickUp, Google Calendar, HubSpot, Jira, and Karbon. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Float provides a live view of who is working on what, utilization, delivery, and project margins. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Float states that it is SOC 2 certified and GDPR compliant and supports AES 256-bit encryption and TLS 1.2. |
| Who it is for | AWS describes the product as built for enterprises delivering customer experiences across touchpoints, and says customers can scale from tens to tens of thousands of agents. | Float describes its intended customers as agencies, professional services firms, and in-house delivery teams. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.
Float
Float is resource planning software that shows who is working on what, team availability, utilization, delivery, and project margins. Scheduling displays roles and experience for capacity planning, while project planning supports prices, budgets, roles, timeline baselines, and AI-assisted staffing. Reports cover capacity, utilization, actuals, margin, and budget burn. The API works with team data and project workflows, and listed integrations include Aprimo, Asana, Basecamp, Claude via Float MCP beta, ClickUp, Google Calendar, HubSpot, Jira, and Karbon. Calendar sync and recurring tasks are supported, with calendar listed as a task view. iOS and Android apps let staff check schedules, add time off, and log hours. Starter costs $7 a month per scheduled person and includes scheduling, capacity and time-off management, project scoping, API, and integrations access. Pro costs $12 a month per scheduled person and adds time tracking, AI people experience profiles, multi-currency rate cards, cost estimation, advanced reporting, SSO, and domain restrictions. A 30-day Pro trial requires no credit card.