Amazon Connect vs Mosaic
Amazon Connect
aws.amazon.com
Mosaic
mosaicapp.comSide by side
| Figure | Amazon Connect | Mosaic |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Capacity Planning Software | 9.2 (#1) | 7.4 (#37) |
| Headquarters | Seattle, Washington | The company lists offices in San Francisco, New York, and Toronto; the product pages do not identify one as headquarters. |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Mosaic lists integrations across calendar, communication, CRM, ERP and financial, HR, project management, spreadsheet, and time tracking categories. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Mosaic lists SOC 2 Type I and Type II, STAR Level 1, and GDPR on its pricing page. |
Plans
Amazon Connect
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
- Voice$0.04, paid once
- Email$0.08, paid once
Mosaic
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
In their own words
Amazon Connect
Amazon Connect is a customer-experience service for managing interactions from outreach and self-service through assistance by human agents. Its AI agents can handle requests such as returns, account changes and flight rebooking, and can pass interaction context to a person when needed. Customers can continue across voice, chat, email, SMS, web, WhatsApp and Apple Messages without repeating themselves. Business and customer-experience teams can design conversational interactions on a visual, no-code canvas. Agent tools include real-time assistance, guided steps, post-contact summaries, screen recording and performance evaluations. The service also offers real-time and historical metrics, conversational analytics and an analytics data lake with zero-ETL access to third-party sources. Platforms listed are Android, iOS, API and web. AWS describes usage-based pricing without minimums, long-term contracts, seat-based licensing or tokens; prices can vary by region, communication type and provider. Listed charges are $0.04 minute, $0.01 message, 0.01 USD per SMS or third-party message, and $0.08.
Mosaic
Mosaic is an AI-powered platform for project and resource planning, management and forecasting. Its project tools cover portfolios, tasks, dependencies, scope, schedules, notes and templates; resource tools include work planners, workload views, capacity planning and staffing. AI tools suggest projects for available people or people for roles, and provide scenario analysis and forecasts. Reports cover utilization, time and budget variance, role demand, workload, timesheet status and budget tracking. Mosaic lists integrations across calendar, communication, CRM, ERP and financial, HR, project management, spreadsheet and time tracking categories. Other integrations can use its two-way Open API. The service is available on the web and through API access, with companion apps for iOS and Android. Mosaic identifies project-based businesses, including architecture, engineering, consulting and creative services, among its intended customers. A free plan is listed and pricing is on request. The pricing page says additional guests cost $1.99 per month, external project contractors with work plans cost $4.99 per month, and integrations may incur additional charges.