Amex GBT Neo vs Zeno
Amex GBT Neo
amexglobalbusinesstravel.comZeno
zeno.comSide by side
| Figure | Amex GBT Neo | Zeno |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 2 | 0 |
| Spec score · Travel and Expense Management Software | 8.4 (#4) | 6.9 (#21) |
| Availability | Amex GBT says solution availability may vary by location and advises scheduling a demo to find the best fit. | Zeno travel management software is available through its network of travel management companies. |
| Expense automation | Neo supports receipt capture and categorization, and automatically calculates allowances and reimbursable amounts. | Zeno can extract receipt details, match receipts to credit card transactions, and reconcile unmatched receipts with expense items. |
| Headquarters | New York, New York, USA; London, England | Auckland, New Zealand |
| Integrations | Neo integrates suppliers, analytics, corporate payment methods, travel policies, user profiles and single sign-on. | The feature listing names Travelfusion and Sabre for NDC flight content, Booking.com and Expedia for accommodation, and supported enterprise systems for profile and cost-center data imports and exports. |
| Security | Amex GBT says Neo meets high industry standards for platform security and data protection. | Serko says it has put technical and organizational security measures and procedures in place to protect personal information from unauthorized use, access, alteration, or disclosure. |
| Support | Amex GBT says its travel counselors are available for chat 24/7, with app-based assistance and travel counselor handoff. | For urgent travel support, including ticketing changes or disruptions, Zeno directs customers to contact their travel management company directly. |
Plans
Amex GBT Neo
- Amex GBT NeoPriced on request
- Custom enterprise planPriced on request
In their own words
Amex GBT Neo
Amex GBT Neo combines business travel booking with expense management for organizations. Bookings automatically feed into Neo expense, connecting travel activity with expense workflows. Businesses can configure policies for complex or changing needs. Travelers can use the retail-shopping-style experience on desktop and mobile, receive itinerary recommendations based on preferences and booking history, and modify those itineraries. Expense features include receipt capture and categorization, automatic allowance and reimbursement calculations, duplicate-expense detection, and prompts to correct noncompliant items before submission. Neo integrates with supplier ecosystems, analytics, corporate payment methods, travel policies, user profiles, and single sign-on; it can also sync with enterprise resource planning systems. The linked Amex GBT Mobile app is available for Android and iOS. Amex GBT says travel counselors are available for chat 24/7, with app-based assistance and handoff to a counselor. Pricing is on request and may be a flat fee, pay as you book, subscription, or custom terms depending on company needs. Availability may vary by location.
Zeno
Zeno is a corporate travel and expense platform for larger companies, bringing trip booking and expense work into one interface. It covers flights, accommodation and rental cars. Flight options draw on NDC, GDS, direct API connections and regional carriers; accommodation options come from GDS, Booking.com, Expedia and other providers. Companies can set policies, budgets, negotiated rates, preferred suppliers and approval rules, including multi-level approvals by email or in the app.
For expenses, Zeno extracts receipt details, matches receipts to card transactions and reconciles unmatched receipts with expense items. Reporting tools help managers and finance teams manage budgets, identify potential fraud and support tax compliance. The Android and iOS app supports trip search and booking, itinerary viewing, receipt capture and submission, and claim approvals. Zeno also supports single sign-on and data exchange with supported enterprise systems. It is powered by Serko and sold through travel management company partners. Pricing is on request.