AmplifAI Quality Assurance vs CallFinder
AmplifAI Quality Assurance
amplifai.comCallFinder
mycallfinder.comSide by side
| Figure | AmplifAI Quality Assurance | CallFinder |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 0 | 1 |
| Spec score · Customer Service QA Software | 7.9 (#10) | 7.3 (#19) |
| Spec score · Call Center Speech Analytics Software | 7.9 (#8) | 7.3 (#20) |
| Founded | 2018 | 1990 |
| Headquarters | Plano, Texas, United States | South Burlington, Vermont, United States |
| Integrations | AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. | CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. |
| Intended users | The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders. | CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance. |
| Security | AmplifAI says data is encrypted with 256-bit AES in transit and at rest, and customer environments are logically separated. | CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information. |
Plans
In their own words
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and scores customer interactions, linking quality findings to coaching, performance, and recognition workflows. It covers voice, chat, email, surveys, and AI agent conversations, with routine contacts scored automatically and complex interactions flagged for human review. Quality teams can use customizable evaluation forms, calibration, reporting, and dispute and appeal trails. Low scores or automatic failures can trigger coaching; standout interactions can prompt recognition. The platform also analyzes sentiment, intent, topics, and behavior to surface trends and root causes, and checks interactions for compliance misses and risky behavior. For AI agents, it evaluates resolution, compliance, and customer experience. AmplifAI describes more than 150 data-source integrations, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud, including a customer's cloud infrastructure. The company says it redacts sensitive information before AI processing, encrypts data in transit and at rest, and does not store call recordings long-term. Pricing is on request.
CallFinder
CallFinder has no write-up on Specifiction yet; its figures are above.