AmplifAI Quality Assurance vs Surveypal
AmplifAI Quality Assurance
amplifai.comSurveypal
surveypal.comSide by side
| Figure | AmplifAI Quality Assurance | Surveypal |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 0 | 2 |
| Spec score · Customer Service QA Software | 7.9 (#10) | 7.6 (#14) |
| Founded | 2018 | 2007 |
| Headquarters | Plano, Texas, United States | Tampere, Finland |
| Integrations | AmplifAI describes a catalogue of more than 150 cloud, on-premise, and homegrown data sources, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. |
| Intended users | The QA program is described for QA analysts, team leaders, BPO partners, and quality leaders. | Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments. |
| Purpose | AmplifAI Quality Assurance transcribes and scores customer interactions and connects quality findings to coaching, performance, and recognition workflows. | Surveypal offers a survey tool and a customer experience management platform to collect, analyze, and act on customer feedback. |
Plans
In their own words
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and scores customer interactions, linking quality findings to coaching, performance, and recognition workflows. It covers voice, chat, email, surveys, and AI agent conversations, with routine contacts scored automatically and complex interactions flagged for human review. Quality teams can use customizable evaluation forms, calibration, reporting, and dispute and appeal trails. Low scores or automatic failures can trigger coaching; standout interactions can prompt recognition. The platform also analyzes sentiment, intent, topics, and behavior to surface trends and root causes, and checks interactions for compliance misses and risky behavior. For AI agents, it evaluates resolution, compliance, and customer experience. AmplifAI describes more than 150 data-source integrations, including Five9, Genesys, NICE CXone, Salesforce, Zendesk, and Calabrio. Deployment options include cloud-first, on-premise, and private cloud, including a customer's cloud infrastructure. The company says it redacts sensitive information before AI processing, encrypts data in transit and at rest, and does not store call recordings long-term. Pricing is on request.