Analyza vs Daisee
Analyza
alyza.ai
Daisee
daisee.comSide by side
| Figure | Analyza | Daisee |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Contact Center Analytics Software | 7.5 (#10) | 7.7 (#7) |
| Company | Alyza was founded by Markus Stumpe in Hanover in 2016. | Daisee says it was founded in Australia in 2017 by technology entrepreneur Richard Kimber. |
| Headquarters | Hannover, Germany | Sydney, New South Wales, Australia |
| Integrations | Alyza connects with widely used CRM and ticketing systems and offers bidirectional APIs for receiving interactions and sending analysis results to CRM, ticketing, BI, and other enterprise systems. | Daisee says it integrates with CCaaS or telephony platforms such as Genesys or AWS and connects with Snowflake data sharing. |
Plans
In their own words
Analyza
Analyza is a web and API platform from Alyza that transcribes and analyzes customer calls, emails, chats, cases, tickets, and social media. It turns those interactions into service measures such as contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. The platform analyzes more than 100 languages and includes speech analytics, sentiment analysis, quality scorecards, and service-level reporting. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Bidirectional APIs connect interactions and results with CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says personal data is anonymized before generative AI analysis. Data is encrypted in storage, with default retention of at most two years and shorter or custom deletion available on request.