Analyza vs Hear
Analyza
alyza.aiHear
hear.aiSide by side
| Figure | Analyza | Hear |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 0 |
| Spec score · Contact Center Analytics Software | 7.5 (#10) | 7.4 (#12) |
| Availability | Alyza says initial analysis results are available after the first customer interactions are processed. | Hear says it is available through Google Cloud Marketplace, with billing through a Google Cloud account. |
| Channels | Supported interaction types include calls, emails, chats, cases, tickets, and social media. | The AI agent monitoring page says it captures voice, chat, and email conversations across channels and vendors. |
| Integrations | Alyza connects with widely used CRM and ticketing systems and offers bidirectional APIs for receiving interactions and sending analysis results to CRM, ticketing, BI, and other enterprise systems. | The integrations page lists Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. |
| Pricing | Pricing has a one-time onboarding fee, a monthly platform license, and usage-based costs; the company offers a tailored quote after a demo and needs assessment. | The opened maker pages direct prospective customers to request a demo or contact sales and do not state a public price. |
| Product | Analyza transcribes and analyzes calls, emails, and chats to produce measurable customer service KPIs. | Hear describes itself as an AI-powered conversation intelligence platform for contact centers. |
Plans
In their own words
Analyza
Analyza is a web and API platform from Alyza that transcribes and analyzes customer calls, emails, chats, cases, tickets, and social media. It turns those interactions into service measures such as contact reasons, sentiment, resolution and conversion rates, coaching opportunities, employee benchmarks, and individual quality scores. The platform analyzes more than 100 languages and includes speech analytics, sentiment analysis, quality scorecards, and service-level reporting. Teams can configure contact reasons, tags, coaching tips, analysis questions, KPIs, and evaluation criteria without complex model training or manual tagging. Bidirectional APIs connect interactions and results with CRM, ticketing, business intelligence, and other enterprise systems. Roles, permissions, and single sign-on support managed access. Alyza says personal data is anonymized before generative AI analysis. Data is encrypted in storage, with default retention of at most two years and shorter or custom deletion available on request.
Hear
Hear is a conversation intelligence platform for contact centers that captures calls, chats, and tickets to help teams understand customer interactions and their causes. It automates interaction reviews and provides contextual performance insights and personalized coaching for agents. Hear says it monitors all interactions for compliance and can detect issues and send alerts in real time. For AI agent conversations, its monitoring model scores more than 60 behavioral signals without manual configuration; it can capture voice, chat, and email conversations in real time, with data sovereignty available. Hear describes its integration architecture as API-first, connecting with CRM, CCaaS, data warehouse, and ticketing systems. Listed integrations include Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. Its site displays ISO 27799, ISO 27001, SOC Type II, and GDPR badges. Hear identifies customer experience, compliance, operations, and sales and marketing teams as audiences. It is available through Google Cloud Marketplace, billed through a Google Cloud account. Pricing is on request; prospective customers can request a demo or contact sales.