Andrea Helpdesk vs Frappe Helpdesk
Andrea Helpdesk
andreahelpdesk.com
Frappe Helpdesk
frappe.ioSide by side
| Figure | Andrea Helpdesk | Frappe Helpdesk |
|---|---|---|
| Price from | Free | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Customer Support Software | 8.8 (#4) | 7.3 (#22) |
| Spec score · Help desk software | 8.2 (#41) | 7.1 (#83) |
| API access | Yes | Yes |
| Customer portal | Customers can sign in by email magic link, submit tickets, and view open tickets and history. | Yes |
| Free plan | Yes | Yes |
| Help center | Yes | Yes |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
Plans
Frappe Helpdesk
- Self-hostPrice not published
- Sites$5 a month
- Servers — first tier$20 a month
- Servers — second tier$60 a month
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Frappe Helpdesk
Frappe Helpdesk has no write-up on Specifiction yet; its figures are above.