Andrea Helpdesk vs Re:amaze
Andrea Helpdesk
andreahelpdesk.com
Re:amaze
reamaze.comSide by side
| Figure | Andrea Helpdesk | Re:amaze |
|---|---|---|
| Price from | Free | $29/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 8 |
| Spec score · Customer Support Software | 8.8 (#4) | 8.5 (#10) |
| Spec score · Help desk software | 8.2 (#41) | 8.7 (#23) |
| API | The product includes a REST API, with documentation covering authentication, tickets, replies, attachments, portal routes, and update endpoints. | Re:amaze provides a REST-like JSON API with account-level access, individual user tokens, and SSL/HTTPS-only access. |
| Free plan | Yes | No |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | The FAQ can be branded and displayed as a help site on a chosen domain, embedded on a website, or shown within chat. |
| Product | Andrea Helpdesk is a self-hosted customer support platform built as a PHP application. | Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses. |
| Security | Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling. | Its data processing addendum says it maintains an information security program and uses risk-based measures that include encryption and pseudonymization. |
Plans
Re:amaze
- Basic$29 a month
- Pro$49 a month
- Plus$69 a month
- Starter$59 a month
- Basic$29 a month
- Pro$49 a month
- Starter$59 a month
- Plus$69 a month
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools for online businesses. It brings email, live chat, social media, mobile SMS, VoIP, video calls, and push-notification conversations into one helpdesk. AI features include suggested replies, conversation summaries, sentiment analysis, FAQ suggestions, and a beta AI Agent. Workflow macros, custom triggers, and chatbots can automate common tasks. A live dashboard can show browsing activity, shopping data, and geolocation; teams can add profile data through third-party apps or an SDK. The FAQ can be branded and published on a chosen domain, embedded on a website, or displayed in chat. Listed integrations include Shopify, BigCommerce, WordPress, Stripe, Slack, Jira, Aircall, Pipedrive, Zapier, JustCall, and RingCentral. iOS and Android apps support push notifications for direct customer messaging. The 14-day free trial requires no credit card and includes Plus plan features. Paid plans include Basic at $29 a month, Pro at $49 a month, and Plus at $69 a month, each billed monthly. Re:amaze is based in San Jose, California, and was founded in 2012.