Andrea Helpdesk vs Znuny
Andrea Helpdesk
andreahelpdesk.com
Znuny
znuny.comSide by side
| Figure | Andrea Helpdesk | Znuny |
|---|---|---|
| Price from | Free | $374.92/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 11 |
| Spec score · Customer Support Software | 8.8 (#4) | 8.5 (#12) |
| SLA management | Yes | Znuny tracks service-level deadlines, alerts staff as limits approach and highlights overdue tickets. |
| Support | The pricing page says there is no paid support offering yet and directs users to GitHub issues for help. | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. |
Plans
Znuny
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver support$4,499 a year
- Silver Support$4,499 a year
- Gold support$9,999 a year
- Gold Support$9,999 a year
- Platinum support$28,999 a year
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Znuny
Znuny is an open-source ticket and service management platform for help desks, IT service management, customer support, and other service operations. It runs on a customer's own server or can be hosted by Znuny, with Linux, web, and API access. Requests can arrive through a self-service portal, email, phone with CTI, REST or SOAP web services, and monitoring tools. Its automation toolkit can route and classify tickets, manage states, send notifications, and handle escalations. Knowledge management and self-service tools help customers find answers themselves. Teams can adapt the platform using more than 2,000 configuration options, dynamic fields, modular architecture, and source code access. Security controls include roles and access rights, identity integration, password policies, encrypted email, SSL data transfer, two-factor authentication, and ownership controls. Znuny lists SOC 2 certification since 2024, ISO/IEC 27001:2022 certification since January 2025, and GDPR compliance. The software is free; paid support plans have annual prices and specify request allowances and response times. Listed releases include Znuny 7.3.7 and Znuny LTS 6.5.25, dated 2026-09-16.