Annex Cloud Loyalty Experience Platform vs Smile.io
Annex Cloud Loyalty Experience Platform
annexcloud.comSmile.io
smile.ioSide by side
| Figure | Annex Cloud Loyalty Experience Platform | Smile.io |
|---|---|---|
| Price from | $1,250/mo | $15/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · Customer Loyalty Software | 8.9 (#2) | 7.7 (#10) |
| Spec score · Loyalty Program Software | 8.9 (#5) | 7.7 (#18) |
| Founded | LinkedIn lists Annex Cloud as founded in 2010. | 2012 |
| Integrations | Annex Cloud lists more than 125 pre-built connectors across commerce, CRM, ERP, POS, marketing automation and customer-data systems. | The integrations directory lists tools including Klaviyo, Gorgias, Judge.me, Recharge, Tapcart, and Shopify POS. |
| Referrals | Refer-a-friend capabilities include two-sided rewards, fraud controls and referral attribution. | Smile creates unique referral links and supports rewards for both the advocate and the referred customer. |
| Rewards | The incentive engine supports points, tiers, promotions, receipt-verified purchases and reward options such as merchandise and experiences. | Points can be redeemed for percentage or fixed discounts, free shipping, free or exclusive products, and custom rewards. |
| Security | The security page describes AES-256 encryption at rest, TLS protection for internet traffic, role-based access, and SAML single sign-on support. | Smile’s site states that it is SOC 2 Type II compliant. |
| Support | Annex Cloud advertises 24/7 support, an assigned Customer Success Manager, training and documentation, and periodic program reviews. | The Plus plan includes priority support, and its pricing comparison lists live chat with a loyalty expert among its support features. |
Plans
Annex Cloud Loyalty Experience Platform
- Annex Cloud Loyalty Experience Platform$15,000 a year
- Loyalty Experience PlatformPriced on request
Smile.io
- FreeFree
- Essential$15 a month
- Standard$79 a month
- Growth$199 a month
- Plus$999 a month
- EnterprisePriced on request
In their own words
Annex Cloud Loyalty Experience Platform
Annex Cloud Loyalty Experience Platform helps brands build personalized loyalty experiences across online, in-app, in-store, and other customer touchpoints. It supports points, tiered, paid, punch-card, and hybrid programs, with incentives such as promotions, merchandise, experiences, and receipt-verified purchases. Engagement tools include gamification, social loyalty, surveys, quizzes, and contests. Personalization uses zero- and first-party attributes, real-time segmentation, event-triggered journeys, and progressive profiling. Referral features can reward both the referring customer and the friend, with fraud controls and referral attribution. Annex Cloud says the platform supports millions of customers and transactions across multiple brands and regions, including multi-currency and multi-language programs. Integration options include more than 125 connectors and a RESTful API; named integrations include SAP, Microsoft Dynamics, and Adobe Commerce. The company describes GDPR and CCPA support, SOC 2 Type 2 and ISO 27001 certifications, AES-256 encryption at rest, TLS protection for internet traffic, role-based access, and SAML single sign-on. Support offerings include 24/7 assistance, an assigned Customer Success Manager, training, documentation, and periodic program reviews. Pricing is available by contacting Annex Cloud or requesting a demo.