ansitel TAPI und CTI Client vs intelli-CTi

ansitel TAPI und CTI Client connects a computer and telephone so users can handle calls and customer information from a desktop. It supports answering, click-to-dial, conference calls, hold, call swapping, forwarding, call history, presence status, and hotkeys. During calls, users can open, manage, and edit customer records. Listed TAPI application options include Outlook, CRM systems such as Lotus Notes, ERP systems, and LDAP phone books. The client can send and receive faxes through a PC. The maker says its CTI functions support phones and VoIP systems with a TAPI interface; a driver connects TAPI programs to ansitel VoIP systems under Windows. For enterprise CTI applications, ansitel offers a CTI server and an API for incoming and outgoing calls, including caller numbers across multiple devices. The software is for Windows and on-premises deployment. It is paid, with pricing on request, and a downloadable demo is available; the installation guide says it can be tested for 30 days. The company was founded in Berlin in 2006 and is headquartered in Berlin, Germany.

intelli-CTi connects CRM applications with telephone systems so callers’ information and history can appear during calls. Its product pages describe integrations for Microsoft Dynamics 365 and Infor CRM SLX. For Dynamics 365, inbound caller recognition links calls to relevant CRM information, while users can dial CRM contacts with a click. After a call, touchpoints can be brought together for notes, follow-ups and closing the call. Dynamics 365 also records inbound and outbound interactions with call metrics and related CRM context. The Infor CRM feature page lists TAPI, TSAPI, CSTA, MiTAI and OAI interfaces, including VoIP. The product includes screen pops, click-to-dial, in-call controls and a browser extension. It runs on web and Windows with hybrid deployment; server and client requirements include Windows operating systems and Microsoft .NET Framework 4.8. Dynamics 365 integration supports OAuth and multi-factor authentication. A time-limited trial can be requested, but no duration is stated. The maker presents intelli-CTi for sales, call centers, support desks and customer service teams. Pricing is on request, with listed per-user and provisioning charges.