ansitel TAPI und CTI Client vs XPhone Connect

ansitel TAPI und CTI Client connects a computer and telephone so users can handle calls and customer information from a desktop. It supports answering, click-to-dial, conference calls, hold, call swapping, forwarding, call history, presence status, and hotkeys. During calls, users can open, manage, and edit customer records. Listed TAPI application options include Outlook, CRM systems such as Lotus Notes, ERP systems, and LDAP phone books. The client can send and receive faxes through a PC. The maker says its CTI functions support phones and VoIP systems with a TAPI interface; a driver connects TAPI programs to ansitel VoIP systems under Windows. For enterprise CTI applications, ansitel offers a CTI server and an API for incoming and outgoing calls, including caller numbers across multiple devices. The software is for Windows and on-premises deployment. It is paid, with pricing on request, and a downloadable demo is available; the installation guide says it can be tested for 30 days. The company was founded in Berlin in 2006 and is headquartered in Berlin, Germany.

XPhone Connect combines telephony, presence, CRM integration and hotline management for enterprises and public institutions. Its CTI controls let users start, answer, transfer and toggle calls with one click, while a PC with a headset and internet connection can serve as a softphone. TeamDesk distributes incoming calls to teams, and built-in Analytics provides information for improving availability and service quality. Collaboration features include video meetings, screen sharing, group chat, voicemail, call history, fax and SMS. Named integrations include SAP, Salesforce, Microsoft Outlook and Teams, CRM and ERP systems, and compatible Jabra, Yealink and Poly headsets. The TAPI server and professional services can support customized connections. XPhone is an on-premises solution, hosted locally or on a virtual machine such as Azure or AWS; the maker says it has no cloud dependency. Pricing is on request. Subscription licenses are user-specific, and Premium and Enterprise users cannot be mixed. The maker describes encrypted client-server and internal voice connections, and says contacts, chats and voicemails can remain on the customer's own server.