Answerbase vs Sugester
Answerbase
answerbase.comSugester
sugester.comSide by side
| Figure | Answerbase | Sugester |
|---|---|---|
| Price from | $149/mo | $12/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 10 |
| Spec score · Customer Community Software | 8.2 (#12) | 8.3 (#11) |
| Free plan | No | Yes |
| Headquarters | Barcelona, Spain | Warsaw, Poland |
| Product | Answerbase describes itself as a product knowledge platform for commerce that identifies customer information needs and knowledge gaps, then helps teams build knowledge to support AI visibility, search traffic, and sales. | Sugester provides CRM, live chat, helpdesk, task and project management, knowledge base, forum, email, and VoIP features. |
| Paid from | 149 | 12 |
Plans
Answerbase
- Starter$149 a month
- Business$399 a month
- Advanced$799 a month
- EnterprisePriced on request
Sugester
- FreeFree
- Start$12 a month
- Pro$12 a month
- Max$25 a month
- Enterprise$50 a month
- freeFree
- pro$12 a month
- start$12 a month
- max$25 a month
- enterprise$50 a month
In their own words
Answerbase
Answerbase has no write-up on Specifiction yet; its figures are above.
Sugester
Sugester combines CRM, helpdesk, live chat, project management, knowledge base, forum, email, and VoIP features. Its CRM keeps customer profiles and interaction history, with recurring reminders, customer grouping, reports, and deal tracking. The helpdesk gathers email, phone calls, and other messages in a unified inbox where teams can assign tickets and use canned responses. Website chat can show visitors in real time, send push notifications, and collect offline messages. Teams can assign tasks, arrange them into projects and subprojects, and track completion time. The maker lists integrations including Shopify, WooCommerce, Gmail, Mailgun, Plivo, WordPress, eBay, GitHub, Dropbox, and Mailchimp, and links to API documentation. The cloud app runs in a browser without installation or setup; a self-hosted version is available by inquiry and requires at least 8 GB RAM, Ubuntu Server, nginx, and MySQL. The free plan is described as lasting indefinitely, and a 30-day trial requires no credit card. Paid plans start at $12 a month.