AnswerIt vs ReplyWithCare

AnswerIt is a web service that generates suggested replies to customer reviews using a business profile and AI. Paste a review and it returns a draft in seconds, using the profile’s tone, industry and goals as context. Drafts can be made shorter, longer or more direct, and users can add their own instruction. The service lists Google, Yelp, TripAdvisor, Facebook and Airbnb among supported review platforms, with examples for restaurants, hotels, retail businesses, gyms, salons and dental practices. AnswerIt uses OpenAI GPT-4o, sending review text and business context to OpenAI for generation. It stores pasted reviews and generated responses, and says it does not sell personal data or use it for advertising. Replies are suggestions that users must review and edit; automatic publishing is not available. The Free plan is free for five responses monthly. Pro costs $9 a month, billed monthly.

ReplyWithCare drafts AI-assisted responses to customer reviews for local businesses. It lists support for Google, Yelp, Facebook, Tripadvisor, Booking.com, Airbnb, Zomato, Trustpilot, Amazon, and app reviews. Users can choose tone, language, and response length, or let the service detect language automatically. A handler for one- to three-star reviews follows an empathy-first HEARD framework and can add a private contact line. The bulk tool processes up to 10 reviews, with results available to copy together or download as CSV. Replies are not published automatically: users copy them to post, and the service says it does not link review accounts. ReplyWithCare says it uses Google's Gemini language model with prompts tuned for reviews. The free Starter plan is free and allows three replies daily. Pro costs $9 a month, and Agency costs $29 a month. API access is included with Agency, which allows 3,000 monthly generations and up to 15 API requests per minute per key. The service is offered as a web app, extension, and API.