AnyChat vs Chatbase
AnyChat
anychat.oneChatbase
chatbase.coSide by side
| Figure | AnyChat | Chatbase |
|---|---|---|
| Price from | $9/mo | $40/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 9 |
| Spec score · Chatbot Builders | 8.9 (#20) | 9.3 (#3) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | Yes | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Integrations | Listed integrations include reCAPTCHA, Cloudflare Turnstile, Telegram, Twilio, and Google Sheets. | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. |
| Knowledge base | The knowledge base supports a custom domain and articles containing text, images, videos, and code blocks. | Yes |
| Product | AnyChat combines a support inbox, knowledge base, ticketing system, automation, and bots for customer support teams. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Paid from | 9 | 40 |
| Visual flow builder | Yes | No |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
AnyChat
AnyChat brings customer conversations, tickets, a knowledge base, automation, and bots into a support platform for web, iOS, Android, and API use. Its shared inbox collects messages from channels such as Messenger, Instagram, and WhatsApp, where teams can assign, tag, and track conversations. No-code flows can route requests by channel, intent, or customer segment and hand them to human agents. The website widget lets visitors contact a business through live chat, WhatsApp, Messenger, and other channels. Incoming emails can become tickets automatically, with configurable assignments, statuses, priorities, types, and filters. The knowledge base supports a custom domain and articles with text, images, video, and code blocks. Listed channels also include Twilio SMS, Telegram, Viber, LINE, WeChat, Zalo, and an API channel. The mobile experience includes inbox and conversation views, predefined replies, AI help, and reassignment. Plans include a free option, Starter at $9 a month, Advanced at $14 a month, and Growth at $19 a month; a 14-day trial is listed.
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.