Appbot vs Customer.guru
Appbot
appbot.co
Customer.guru
customer.guruSide by side
| Figure | Appbot | Customer.guru |
|---|---|---|
| Price from | $39.92/mo | $50/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Customer Feedback Software | 9.0 (#4) | 7.9 (#30) |
| Founded | 2011 | 2016 |
| Integrations | Listed integrations include Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks and other CRMs. | The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps. |
| Support | Appbot offers email support only and says it aims to respond within one business day; it does not offer live demos. | The maker says customers can contact support at [email protected]. |
Plans
Appbot
- Small$49 a month
- Medium$99 a month
- Large$166 a month
- Premium$479 a month
- Premium$479 a year
Customer.guru
- Hobbyist$50 a month
- Small business$150 a month
- Advanced$250 a month
In their own words
Appbot
Appbot analyzes app-store reviews and helps teams monitor, understand, and answer customer feedback. It collects reviews from Apple App Store, Google Play, Mac App Store, and Microsoft Store, then applies sentiment, topic, and emotion analysis. Feedback can be categorized as feature requests, bugs, crashes, or user-experience issues. Monitoring alerts track incoming reviews, while AI Replies draft personalized responses in a brand voice and the reviewer’s language. Ask Appbot answers questions in plain language from review data, and Appbot MCP connects review intelligence to compatible tools such as Claude and ChatGPT. Teams can reply in Appbot or through integrations including Slack, Zendesk, Zapier, Google Chat, Microsoft Teams, Trello, Tableau, webhooks, and other CRMs. Dashboards combine up to 35 data points and widgets, with scheduled interactive PDF reports sent by email. Plans start at $49 a month billed annually, and a 14-day trial is available. There is no free plan; REST API access is an optional paid add-on for Large and Premium.
Customer.guru
Customer.guru has no write-up on Specifiction yet; its figures are above.