Customer.guru

Spec sheet

Product

Customer.guru helps e-shops, SaaS services, and startups understand customer satisfaction using Net Promoter Score surveys.Read 8 Oct 2026 · customer.guru

Integrations

The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps.Read 8 Oct 2026 · customer.guru

Support

The maker says customers can contact support at [email protected].Read 8 Oct 2026 · customer.guru

Headquarters

Prague, Czech RepublicRead 28 Sep 2026 · customer.guru

Founded

2016Read 28 Sep 2026 · customer.guru

Company

The about page identifies iterative s.r.o. in Prague, Czech Republic, and says Customer.guru was founded in late 2016.Read 8 Oct 2026 · customer.guru

API and exports

Surveys can be scheduled programmatically through an API, and ratings and customer data can be exported.Read 8 Oct 2026 · customer.guru

Email statistics

Customer.guru reports delivery, open, click-through, unsubscribe, bounce, and complaint rates in real time while survey emails are sent.Read 8 Oct 2026 · customer.guru

Follow-ups

Smart follow-up can send up to two follow-up emails at two-day intervals to customers who have not interacted with the original survey.Read 8 Oct 2026 · customer.guru

Languages

The maker lists survey support in more than 25 languages and invites customers to request another language.Read 8 Oct 2026 · customer.guru

Privacy and security

The DPA says the company uses technical and organizational safeguards including access controls, monitoring, breach detection, incident response, and encryption in transit and at rest.Read 8 Oct 2026 · customer.guru

Review widget

Positive reviews can be embedded on landing pages, and the embedded reviews are automatically anonymized.Read 8 Oct 2026 · customer.guru

Segmentation

Automatically generated reports can segment satisfaction by ordered product, first purchase date, order count, geographic location, and other properties.Read 8 Oct 2026 · customer.guru

Survey limits

An email can contain only one survey question, while one account can track NPS for two or more products or projects.Read 8 Oct 2026 · customer.guru

Survey setup

Users can customize a survey, upload customer emails or set automatic survey scheduling, and view customer segment changes over time.Read 8 Oct 2026 · customer.guru

Text analysis

The product uses machine learning algorithms to analyze textual survey responses and identify trends and potential issues.Read 8 Oct 2026 · customer.guru

Plans and prices

Every Customer.guru plan and price →

Where Specifiction places it

• Customer Feedback Software#30 of 597.9