Customer.guru vs Featurebase
Customer.guru
customer.guru
Featurebase
featurebase.appSide by side
| Figure | Customer.guru | Featurebase |
|---|---|---|
| Price from | $50/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Customer Feedback Software | 7.9 (#30) | 9.1 (#3) |
| Headquarters | Prague, Czech Republic | Estonia |
| Integrations | The maker lists Shopify, Shopify Plus, Zapier, Slack, Facebook Ads, and Google Ads among its integrations and says data can be used in more than 1,000 integrated apps. | Official integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. |
| Product | Customer.guru helps e-shops, SaaS services, and startups understand customer satisfaction using Net Promoter Score surveys. | Featurebase combines AI-powered customer support, customer feedback collection, and product announcements in one platform. |
| Support | The maker says customers can contact support at [email protected]. | Its support platform brings in-app, email, and other customer conversations into a unified inbox and includes AI support tools. |
Plans
Customer.guru
- Hobbyist$50 a month
- Small business$150 a month
- Advanced$250 a month
Featurebase
- FreeFree
- Growth$29 a month
- Professional$59 a month
- Enterprise$99 a month
In their own words
Customer.guru
Customer.guru has no write-up on Specifiction yet; its figures are above.
Featurebase
Featurebase brings customer support, feedback collection and product announcements into one platform. Its support tools gather in-app, email and other customer conversations in a unified inbox, with AI support tools. Teams can collect ideas through a feedback portal and widgets, let users vote, and publish a public roadmap. The help center supports AI search answers, multiple brands and content in more than 40 languages. For product updates, Featurebase offers public changelog pages with custom domains and embeddable in-app widgets. Listed integrations include Zapier, Intercom, Linear, Jira, ClickUp, Slack, GitHub, Segment, Discord, Zendesk, Azure DevOps and HubSpot. The Growth plan includes API, MCP and webhooks; webhooks cover feedback and conversation events. Featurebase also describes iOS and Android apps for customer help and notifications. The Free plan costs nothing, includes one seat and does not support AI. Growth starts at $29 a month per seat, billed yearly.