AppFolio Community Association Management vs Communitrak
AppFolio Community Association Management
appfolio.com
Communitrak
communitrak.comSide by side
| Figure | AppFolio Community Association Management | Communitrak |
|---|---|---|
| Price from | — | $29/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 9 |
| Spec score · HOA Violation Management Software | 7.8 (#13) | 9.1 (#2) |
| Founded | 2006 | 2015 |
| Purpose | AppFolio’s community association management software helps manage associations with violations, architectural reviews, and maintenance requests. | Communitrak is an all-in-one HOA management platform built for self-managed communities and volunteer boards. |
| Security | AppFolio says it uses specialized security teams and continuous 24/7/365 monitoring, with incident response, data protection, security testing, application and infrastructure security, and intrusion detection. | The maker says card and ACH payments are processed through Stripe using PCI-compliant processing, and that it does not receive or store full card or bank account numbers. |
| Support | AppFolio’s contact page says property managers can use in-app messaging to find help articles, troubleshoot with a product expert, schedule a phone call, or submit a support ticket. | Every community receives a dedicated account manager, with direct chat or email support and an online help center. |
Plans
AppFolio Community Association Management
- CorePriced on request
Communitrak
- Communitrak Access additional door$29 a month
- 1–50 properties$49 a month
- Access Control add-on$69 a month
- Communitrak Access first door or gate$69 a month
- 51–150 properties$99 a month
- 151–300 properties$149 a month
- 301–500 properties$199 a month
- 501–1,000 properties$249 a month
- Communitrak$249 a month
In their own words
AppFolio Community Association Management
AppFolio Community Association Management has no write-up on Specifiction yet; its figures are above.
Communitrak
Communitrak is an HOA management platform for self-managed communities and volunteer boards. Its tools cover resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations. Residents can pay by card or ACH and set up automatic payments; listed processing fees are 4.5% for cards and 2.4% for ACH. Plans include five community-wide SMS messages per month, with additional messages priced at $2 each. The listed Communitrak plan costs $249 a month and covers 501–1,000 properties, unlimited residents, board members, and committees, plus 5 GB of cloud storage. Annual billing is offered with 10% savings; a 30-day trial is available, and paid service starts at $49/mo. The platform works on web, Android, and iOS. On iPhone or iPad, it can be added to the Safari home screen as a web app without an App Store download. An optional access-control add-on links supported entry points to resident records and supports NFC cards, key fobs, smartphones, and Apple Watch.