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Communitrak

communitrak.com

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Spec score 9.1 #2 of 31 in HOA Violation Management Software

What it is

Communitrak is an HOA management platform for self-managed communities and volunteer boards. Its tools cover resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations. Residents can pay by card or ACH and set up automatic payments; listed processing fees are 4.5% for cards and 2.4% for ACH. Plans include five community-wide SMS messages per month, with additional messages priced at $2 each. The listed Communitrak plan costs $249 a month and covers 501–1,000 properties, unlimited residents, board members, and committees, plus 5 GB of cloud storage. Annual billing is offered with 10% savings; a 30-day trial is available, and paid service starts at $49/mo. The platform works on web, Android, and iOS. On iPhone or iPad, it can be added to the Safari home screen as a web app without an App Store download. An optional access-control add-on links supported entry points to resident records and supports NFC cards, key fobs, smartphones, and Apple Watch.

Spec sheet

What it does
Communitrak is a cloud platform for self-managed homeowner and condominium associations, combining resident administration, payments, communications and compliance workflows.Read 15 Oct 2026 · communitrak.com
Purpose
Communitrak is an all-in-one HOA management platform built for self-managed communities and volunteer boards.Read 8 Oct 2026 · communitrak.com
Integrations
Capterra lists Stripe for payments, Twilio for SMS or voice and Lob for mailing and address services.Read 15 Oct 2026 · capterra.com
Security
The maker says card and ACH payments are processed through Stripe using PCI-compliant processing, and that it does not receive or store full card or bank account numbers.Read 8 Oct 2026 · communitrak.com
Support
Every community receives a dedicated account manager, with direct chat or email support and an online help center.Read 8 Oct 2026 · communitrak.com
Founded
2015Read 28 Sep 2026 · communitrak.com
Access control
The optional Communitrak Access add-on connects gates and doors to resident records and supports NFC cards, key fobs, phones, Apple Watch, schedules and entry logs.Read 15 Oct 2026 · communitrak.com
Amenity reservations
Residents can reserve facilities by time slot or capacity while the system collects reservation fees and refundable deposits.Read 15 Oct 2026 · communitrak.com
API availability
A public api.communitrak.com endpoint exists, but the opened page exposes only a Communitrak heading and no visible reference documentation or SDK information.Read 15 Oct 2026 · api.communitrak.com
Architectural requests
Owners can submit architectural requests for committee review and voting.Read 15 Oct 2026 · communitrak.com
Capterra deployment listing
Capterra lists deployment on web, Android and iPhone/iPad, with live online training and documentation available.Read 15 Oct 2026 · capterra.com
Classifieds
Communities can list local vendors, collect neighbor reviews and sell sponsored listings with scheduled dates.Read 15 Oct 2026 · communitrak.com
Company founding
Communitrak says it has served self-managed communities since 2015.Read 15 Oct 2026 · communitrak.com
Company history
The company says it has served self-managed communities since 2015.Read 8 Oct 2026 · communitrak.com
Company legal name
The privacy policy identifies the maker as Communitrak LLC, doing business as Communitrak.Read 15 Oct 2026 · communitrak.com
Core tools
The platform includes resident records, online dues, communications, documents, requests and violations, forms and polls, a community website, and amenity reservations.Read 8 Oct 2026 · communitrak.com
Data retention limitation
Community governance, compliance, financial and communication records can remain after account closure because the HOA controls those records.Read 15 Oct 2026 · communitrak.com
Document sharing
The service provides a 5 GB cloud file area with folders, role-based access and public or login-required links.Read 15 Oct 2026 · communitrak.com
Documentation
The help center contains guides for onboarding, members, financials, bulletin boards, calendars, articles, amenities, alerts, messages, files, forms, requests, pets, parking, access control, classifieds and websites.Read 15 Oct 2026 · support.communitrak.com
Forms and polls
Communities can build custom forms, collect service requests, run polls and conduct trackable elections.Read 15 Oct 2026 · communitrak.com
Free trial
New communities can use the 30-day free trial without a credit card and may cancel anytime.Read 8 Oct 2026 · communitrak.com
Headquarters and founded year
CB Insights lists Communitrak as founded in 2015 and headquartered in Greenville, South Carolina.Read 15 Oct 2026 · cbinsights.com
Infrastructure
The maker lists DigitalOcean for application and data hosting and Cloudflare for network security, including DDoS protection and a web application firewall.Read 8 Oct 2026 · communitrak.com
Integrations and providers
The published subprocessor list includes Stripe, Twilio, Anthropic, Mapbox, Gleap, and Pusher for payments, messaging, AI text features, maps, support, and push notifications.Read 8 Oct 2026 · communitrak.com
iOS installation
On iPhone and iPad, Communitrak is installed from Safari as a home-screen progressive web app rather than downloaded from the App Store.Read 15 Oct 2026 · support.communitrak.com
Limit: adoption and payments
Capterra reviews mention difficulty getting members to sign up voluntarily, a prior page-loading problem and a requested auto-draft capability that was missing at review time.Read 15 Oct 2026 · capterra.com
Limit: forms workflow
One Capterra reviewer says form management is cumbersome because file names must be retyped during drag-and-drop.Read 15 Oct 2026 · capterra.com
Messaging
Boards can send unlimited email plus SMS alerts, bulletin-board posts and mobile push notifications.Read 15 Oct 2026 · communitrak.com
Mobile access
Communitrak works in a web browser and can be added to an iPhone or iPad home screen from Safari as a web app without an App Store download.Read 8 Oct 2026 · support.communitrak.com
No app-store listing
Communitrak's own comparison page describes its resident app as an installable web app and says it is not in the app stores.Read 15 Oct 2026 · communitrak.com
Online payments
Residents can pay dues by card or ACH, enroll in AutoPay and give boards payment reporting.Read 15 Oct 2026 · communitrak.com
Parking management
The platform maintains resident and guest vehicle records and offers a guest self-registration portal.Read 15 Oct 2026 · communitrak.com
Payment processing fees
The payment setup article states a 4.5% credit-card fee and 2.4% ACH fee, with funds arriving in about two business days.Read 15 Oct 2026 · support.communitrak.com
Payments
Residents can pay by card or ACH and use automatic payments; the listed processing fees are 4.5% for cards and 2.4% for ACH.Read 8 Oct 2026 · communitrak.com
Pet directory
Residents can register pets with photos and vaccination or license records, and the system offers found-pet photo matching.Read 15 Oct 2026 · communitrak.com
Praise: customer service
Multiple Capterra reviewers praise fast, attentive responses and developers who quickly address issues and feedback.Read 15 Oct 2026 · capterra.com
Praise: usability and communication
Reviewers repeatedly describe the interface as easy to navigate and useful for neighborhood communication and collecting dues.Read 15 Oct 2026 · capterra.com
Privacy and AI
The privacy policy says optional writing and summarization features send submitted content to providers including Anthropic, are not used to train general models and may be retained up to 30 days.Read 15 Oct 2026 · communitrak.com
Rating on Capterra
4.8 out of 5 from 4 reviewsRead 15 Oct 2026 · capterra.com
Resident directory
The product stores households, contacts, lots and ownership history and supports groups, roles and permissions.Read 15 Oct 2026 · communitrak.com
Security statement
Communitrak says payment processing is PCI compliant and handled through Stripe Elements, with full card and bank numbers not stored by Communitrak.Read 15 Oct 2026 · communitrak.com
SMS limit
Plans include five community-wide SMS messages per month, with additional messages priced at $2 each.Read 8 Oct 2026 · communitrak.com
Violation tracking
Violation workflows support notices, fines, attachments, comments, status tracking and an audit trail.Read 15 Oct 2026 · communitrak.com
Website
Plans include a hosted community website with a custom domain and a resident portal whose internal content can be restricted to verified residents.Read 8 Oct 2026 · communitrak.com
Website builder
Each community can publish a hosted, mobile-friendly website on a custom domain with SSL and a private resident portal.Read 15 Oct 2026 · communitrak.com

Plans and prices

Communitrak Access additional door $29 a month $29/mo each additional doors beyond the first Read 15 Oct 2026 · communitrak.com
1–50 properties $49 a month $49/mo; annual option $588/year up to 50 properties · unlimited residents, board members and committees Read 15 Oct 2026 · communitrak.com
Access Control add-on $69 a month First door or gate; additional doors are $29/mo each. Includes cloud controller · hardware and access credentials cost extra Read 8 Oct 2026 · communitrak.com
Communitrak Access first door or gate $69 a month $69/mo includes cloud controller · hardware and cards/fobs extra Read 15 Oct 2026 · communitrak.com
51–150 properties $99 a month $99/mo up to 150 properties · all standard features Read 15 Oct 2026 · communitrak.com
151–300 properties $149 a month $149/mo up to 300 properties · all standard features Read 15 Oct 2026 · communitrak.com
301–500 properties $199 a month $199/mo up to 500 properties · all standard features Read 15 Oct 2026 · communitrak.com
501–1,000 properties $249 a month $249/mo up to 1,000 properties · all standard features Read 15 Oct 2026 · communitrak.com
Communitrak $249 a month Monthly; annual billing is also offered with 10% savings. 501–1,000 properties · unlimited residents, board members, and committees · 5 community-wide SMS messages/month, then $2 per message · 5 GB cloud storage Read 8 Oct 2026 · communitrak.com

Every Communitrak plan and price →

Strong points and limits

Strong points

  • Includes resident records and online dues.
  • Residents can use card or ACH payments.
  • Each community receives a dedicated account manager.
  • Works on web, Android, and iOS.

Limits

  • No free plan is listed.
  • Card processing fee is 4.5%.
  • Only five community-wide SMS messages are included monthly.
  • Access-control hardware and credentials cost extra.

Who it suits

Communitrak suits self-managed communities and volunteer boards seeking tools for resident administration, dues, communications, and amenities. Its optional access-control add-on may suit communities connecting supported entry points to resident records.

Verdict

Communitrak combines administrative, payment, communication, and amenity tools for community boards. Review the payment fees, SMS allowance, and optional access-control costs alongside the plan price.

Where Specifiction places it

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