AppFollow vs ReviewJet

AppFollow collects app feedback so businesses can analyze it and respond. It centralizes app reviews and uses AI to draft personalized replies in any language while maintaining a brand’s tone. AI summaries, custom tags, sentiment analysis, and alerts help teams organize feedback and surface issues. The platform also tracks keyword rankings, search downloads, visibility, conversion, ratings, and reviews by market. Teams can monitor competitors’ public keyword rankings, category positions, ratings, and reviews without access to their store accounts. Listed sources include app stores, Trustpilot, and Steam; connections include support platforms, messaging services, Salesforce, and Tableau. Webhooks and an API can pass reviews or data to other systems. The free plan covers 2 apps, 10 competitor apps, 100 manual replies per month, and 7 days of historical data. ASO costs $19 a month billed yearly; Essential costs $179 a month with monthly billing. AppFollow is based in Helsinki, Finland, and was founded in 2014.

ReviewJet automates customer review requests, collects reviews from Google, G2, Trustpilot, and direct sources, then displays them in website widgets. It is aimed at B2B SaaS teams. Requests can follow signup timing, a closed-won deal, or a resolved support ticket; messages are timed to the customer’s timezone and can include one follow-up. Hosted forms support A/B tests of two subject lines or message templates per sequence. Widgets include a carousel, wall of love, and rating badge, with brand theming and a minimum-rating filter. The embed uses one asynchronous script tag, renders HTML without an iframe, and adds under 15 KB of page weight, according to ReviewJet. Named site stacks include WordPress, Webflow, Shopify, Next.js, Framer, HubSpot CMS, Squarespace, and Wix. Reporting tracks request and widget activity and review totals and ratings by source. ReviewJet is web-based, has a free trial but no free plan, and lists pricing from $24/mo (annual).