ReviewJet

ReviewJet is review-request, collection and website-display software aimed at B2B SaaS teams. It is best for teams with clear customer milestones that want to collect feedback and feature it on their sites. The key trade-offs are monthly request caps on lower plans and no availability SLA.

Overview

ReviewJet links automated requests, hosted forms, review aggregation and website widgets in one workflow. Teams can request reviews from customers after signups, closed-won deals or resolved support tickets, and collect feedback from Google, G2, Trustpilot and direct submissions. That event-based approach suits SaaS businesses with identifiable moments to ask for feedback; it is less compelling for teams that need a free ongoing plan or an availability commitment.

Requests go out by email and SMS, timed to the customer's timezone, with one follow-up. When a plan's monthly request limit is reached, requests pause until the next cycle; there are no per-review overage charges. That makes capacity planning important for teams with variable customer volumes.

Key features

Collection and testing

Hosted review forms give customers a direct way to submit feedback. Teams can A/B test two subject lines or message templates per sequence, a useful way to compare outreach without a broad testing remit. The single follow-up keeps the request flow focused, while the lack of AI response assistance means teams should not choose ReviewJet for automated review replies.

Website widgets

ReviewJet offers a carousel, wall of love and rating badge, with brand theming and a minimum-rating filter. Its widget uses one asynchronous script tag, renders HTML rather than an iframe and adds under 15 KB of page weight, according to the features page. That is a practical fit for teams that want to embed reviews without an iframe-based display. WordPress, Webflow, Shopify, Next.js, Framer, HubSpot CMS, Squarespace and Wix are named as supported site stacks.

Reporting and security

Reporting covers request sends, opens, star clicks and completed reviews, plus widget impressions and interactions and review volume and average rating by source. These measures help teams follow both collection and display activity. Traffic uses TLS 1.2 or higher; databases, file storage and backups are encrypted at rest with AES-256. Workspace data can be stored in AWS us-east-1 or eu-central-1, and a Data Processing Agreement incorporating EU Standard Contractual Clauses is available on request.

One operational caveat is availability: ReviewJet does not publish an uptime percentage or sign an availability SLA because it has not measured availability long enough to stand behind a number. A person answers support and general email within one business day, usually faster.

Pricing

The pricing note gives an annual starting price of $24/mo, but the listed monthly plans begin at $49.00 per month billed monthly. There is no free plan; a one-time demo is available without a card and does not renew.

PlanPrice and termsWhat it includesStarter$49 a month, billed Monthly1,000 review requests/mo, unlimited widgets and displayed reviews, 1 seat and 1 workspacePlus$149 a month, billed Monthly5,000 review requests/mo, up to 5 seats and 5 workspaces, white-label widgetsPro$499 a month, billed MonthlyUnlimited review requests, seats and workspaces, priority support and dedicated onboardingEnterpriseCustom pricingGDPR DPA and data residency, security review, custom sources and integrations, dedicated customer success managerFree tryOne-time demo; does not renew1 widget, up to 20 previews and up to 25 queued email review requests; no card neededStarter is the entry point for a single-seat, single-workspace team with modest request volume; its 1,000-request cap can interrupt collection if demand grows. Plus raises the quota to 5,000 and adds room for five seats and workspaces, as well as white-label widgets. Pro removes request and seat limits and adds priority support and onboarding, making it the clearest fit for higher-volume teams that need those services. Enterprise is for organizations needing custom sources, integrations or security and data-residency provisions, but its price is custom. The demo lets prospective users preview one widget and queue a small number of email requests, not run an ongoing free service.

Platforms

ReviewJet runs on the web. Its widgets are designed for embedding across the named site stacks, including Shopify, WordPress and Webflow.

Who it's for

ReviewJet is strongest for B2B SaaS teams that can trigger requests from signups, deals or support resolutions and want to turn collected reviews into visible site content. It is also a reasonable fit for teams that value source-level reporting and control over widget appearance. Teams requiring AI-assisted replies, an ongoing free tier or a stated availability commitment should look elsewhere.

Pros and cons

Pros

Requests can follow three customer milestones, with timezone-aware timing and one follow-up.

Hosted forms and per-sequence tests of two message variants support focused collection experiments.

Three widget formats, branding controls and a minimum-rating filter give teams choices over how reviews appear.

Reporting spans request engagement, widget activity and review volume and ratings by source.

Encryption standards and EU-region storage options address concrete security and residency needs.

Cons

No free plan; the demo is limited to one widget, 20 previews and 25 queued email requests.

Starter's 1,000 monthly requests and single seat and workspace constrain smaller plans; hitting a quota pauses requests.

No uptime percentage or availability SLA is offered.

No AI response assistance is included.

Alternatives

Choose HiFiveStar if a free plan for one location, with monitoring, replies, review links and widgets, is a better fit. Junip is worth comparing for its free plan with unlimited requests and orders, on-site displays, automated request emails, analytics and review replies. For a Shopify-billing-period free tier capped at 500 total orders, consider Loox.

Podium Webchat is another alternative. Birdeye may suit teams seeking a subscription priced by location. Judge.me offers a free plan with unlimited requests, a review widget, star badge, CSV imports and photo and video requests. Swell is a paid alternative with a per-location Employee Experience Insights plan that includes 3,000 monthly text messages and unlimited users. Broadly Reputation starts at $79.00 per month for Google and Facebook review management; its $89.00-per-month Pro plan includes an AI Reputation Specialist.

Browse Review Generation Software and Review Management Software for more options.

Verdict

Choose ReviewJet if your B2B SaaS team wants milestone-triggered review requests, configurable site widgets and reporting in one web service. Its strongest case is the connection between targeted collection and lightweight display; look elsewhere if you need a free ongoing plan, AI-assisted replies or an availability SLA.