Arc vs DRIVETHRUiQ
Arc
tryarc.comDRIVETHRUiQ
dtiq.comSide by side
| Figure | Arc | DRIVETHRUiQ |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 7.5 (#7) |
| Hardware | Arc says it works with existing POS systems and base stations, with no new or replacement hardware required. | DRIVETHRUiQ offers headsets and speaker posts, and its speaker posts are compatible with loop-based and vision-based installations. |
| Headquarters | The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114. | Marlborough, Massachusetts, United States |
| Intended customers | Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas. | DTiQ describes DRIVETHRUiQ for both a single high-volume restaurant and operators with hundreds of locations. |
| POS integrations | Arc lists NCR, Xenial, Toast, Par/Brink, and Oracle Micros among its compatible drive-thru POS systems. | DTiQ says it integrates with many POS systems and lists examples including Aloha by NCR, Brink by PAR, Square, Toast, and Oracle Simphony. |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | DTiQ's technical overview says store-to-cloud data is encrypted and its private cloud is hosted in SSAE 16 and SOC-audited Tier 3 facilities. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | The operations manual directs customers to DTiQ support and provides a Panorama cloud-reporting support email. |
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
DRIVETHRUiQ
DRIVETHRUiQ is a cloud platform for drive-thru operators that provides live service information and performance analytics. Its timer screen displays service times, goal status, bottlenecks, parked cars, car counts, and alerts when targets are at risk. Operators can choose computer-vision detection to follow customer journeys, recognize car reversals, and support multi-lane layouts, or loop-based detection for simpler single- or dual-lane locations. The Panorama cloud analytics suite includes custom dashboards, more than 80 reports, hourly trends, leaderboards, anomaly alerts, and data export. A ranking screen compares stores across a district, region, or enterprise according to selected priorities. For customers using VIDEOiQ, DATAiQ, and DRIVETHRUiQ, the 360iQ platform combines drive-thru performance with store KPIs, synchronized video, and POS data. Listed POS integrations include Aloha, Brink, Clover, Oracle Simphony, QU, Revel, Square, and Toast. Hardware offerings include headsets and speaker posts, which are compatible with loop-based and vision-based installations. DRIVETHRUiQ is intended for operators ranging from a single high-volume restaurant to businesses with hundreds of locations.