Arc vs Fingermark Eyecue

Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.

Fingermark Eyecue uses AI and computer vision to help quick-service restaurants monitor operations and spot performance issues across locations. Its central hub provides multi-location dashboards, configurable camera views, and access on desktop and mobile. Teams can set alerts for conditions such as queue depth or wait times, then route them by text, email, or dashboard. Analytics include operating-stage breakdowns, shift trends, location benchmarks, KPIs, and leaderboards. Context Capture shows front- and back-of-house activity around performance drops, and teams can tag footage for staff training. Heatmaps and trajectory views show movement through restaurants and drive-thrus to help identify bottlenecks. Eyecue works with most existing IP cameras or purpose-built packages; an edge server handles continuous recording and AI tasks. Listed integrations include Adyen, Cog, Hiauto, Ingenico, NCR, Oracle, and PAR, as well as a Qu POS connection. The cloud platform has customer-specific retention settings. Installation, training, onboarding, a dedicated customer success manager, and 24/7 technical support are included. Pricing is available on request.