Arc vs Hi Auto
Arc
tryarc.com
Hi Auto
hi.autoSide by side
| Figure | Arc | Hi Auto |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Plans published | 0 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 7.1 (#14) |
| Deployment | The maker says kickoff to pilot takes 8 weeks and there is no cost until deployment. | Hi Auto gives a 90–120 day rollout estimate from pilot to scale, depending on chain size and complexity. |
| Pricing | Arc invites businesses to request a tailored estimate; the opened pages do not state a price. | The opened official pages provide no plan prices; the site invites prospective customers to book a consultation. |
| Product | Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel. | Hi Auto is an AI order-taking system built specifically for QSR drive-thrus. |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | The product page describes multi-layered protection, strict controls, third-party audits and certifications, and customizable privacy features, without naming specific certifications there. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | Hi Auto says it provides 24/7 remote system management and support by phone, text, or email. |
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
Hi Auto
Hi Auto is an AI order taker for drive-thru operations at high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure voice persona, scripts, upsells, and regional settings. When the system lacks confidence or cannot fully understand an order, trained human agents can provide input. Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores.
It integrates with HME, PAR, and Xenial for audio and point-of-sale functions, and with digital confirmation boards and kitchen display systems. Deployment requires a POS system, drive-thru audio, and reliable internet; the estimated rollout from pilot to scale is 90–120 days, depending on chain size and complexity. Installation uses an audio box to connect existing headsets and POS, takes about three hours, and is remotely supported. Hi Auto says it serves more than 200 franchisees across three continents and focuses exclusively on drive-thru use cases. Pricing is on request, and the site offers a free consultation. Support is available 24/7/365.