- 1Runs onNot stated by the maker
- 2CostsNot stated by the maker
- 3Voice orderingYes
- 4Kitchen coordinationYes
- 5Throughput analyticsYes
- 6Deploymenthybrid
Overview
Hi Auto is an AI order taker for drive-thru operations at high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure voice persona, scripts, upsells, and regional settings. When the system lacks confidence or cannot fully understand an order, trained human agents can provide input. Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores. It integrates with HME, PAR, and Xenial for audio and point-of-sale functions, and with digital confirmation boards and kitchen display systems. Deployment requires a POS system, drive-thru audio, and reliable internet; the estimated rollout from pilot to scale is 90–120 days, depending on chain size and complexity. Installation uses an audio box to connect existing headsets and POS, takes about three hours, and is remotely supported. Hi Auto says it serves more than 200 franchisees across three continents and focuses exclusively on drive-thru use cases. Pricing is on request, and the site offers a free consultation. Support is available 24/7/365.
Who it is for
Hi Auto is aimed at corporate QSRs and franchisees focused on drive-thru operations. A prospective deployment needs a POS system, drive-thru audio, and reliable internet connectivity.
What is good
- Supports English- and Spanish-language orders.
- Brands can configure voice persona and scripts.
- Human agents can assist when the AI is uncertain.
- Includes 24/7/365 support.
What to know first
- Pricing is available on request, not listed.
- Deployment requires POS, drive-thru audio, and reliable internet.
- Rollout is estimated at 90–120 days.
- The company focuses exclusively on drive-thru use cases.
Verdict
Hi Auto covers order handling, customization, human fallback, and kitchen coordination for drive-thru operations. Pricing requires a request, and deployment depends on the stated system and connectivity requirements.
Compared on restaurant drive-thru software
Facts
- Product
- Hi Auto is an AI order taker built for drive-thru operations in high-volume quick-service restaurants.hi.auto · 3 Oct 2026
- Performance
- Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores.hi.auto · 3 Oct 2026
- Order handling
- The system processes substitutions and add-ons and is continuously tuned to improve performance.hi.auto · 3 Oct 2026
- Languages
- Hi Auto supports Spanish-language drive-thru orders.hi.auto · 3 Oct 2026
- Customization
- Brands can configure voice persona, scripts, upsells, and regional settings.hi.auto · 3 Oct 2026
- Integrations
- Hi Auto says it integrates with HME, PAR, and Xenial for audio and POS, and with digital confirmation boards and kitchen display systems.hi.auto · 3 Oct 2026
- Human fallback
- Trained human agents provide input when the AI lacks confidence or cannot fully understand an order.hi.auto · 3 Oct 2026
- Security
- Hi Auto says sensitive data is stored and processed primarily on Microsoft Azure and encrypted during storage and transmission.hi.auto · 3 Oct 2026
- PII
- The FAQ says Hi Auto does not retain customer personally identifiable information.hi.auto · 3 Oct 2026
- Support
- Hi Auto provides 24/7/365 support, including onboarding, real-time monitoring, performance optimization, and technical assistance.hi.auto · 3 Oct 2026
- Requirements
- Deployment requires a POS system, drive-thru audio system, and reliable internet connectivity.hi.auto · 3 Oct 2026
- Customers
- Hi Auto says it serves more than 200 franchisees across about 1,000 stores and three continents.hi.auto · 3 Oct 2026
- Company focus
- Hi Auto says it focuses entirely on drive-thru use cases.hi.auto · 3 Oct 2026
- Pricing
- The opened official pages provide no plan prices; the site invites prospective customers to book a consultation.hi.auto · 3 Oct 2026
- Ordering languages
- Hi Auto supports Spanish-language orders; its FAQ says it supports English and Spanish.hi.auto · 4 Oct 2026
- Installation
- The FAQ says installation uses an audio box to connect with existing headsets and POS, takes about three hours, and is remotely supported.hi.auto · 4 Oct 2026
- Maintenance
- The company says its systems self-monitor and alert its team to potential issues, and that it works with certified installers across multiple regions.hi.auto · 4 Oct 2026
- Scale
- The about page says the system operates at about 1,000 stores across three continents for more than 200 franchisees.hi.auto · 4 Oct 2026
- Target customers
- The company says it focuses exclusively on drive-thru operations and serves corporate QSRs and franchisees.hi.auto · 4 Oct 2026
- Consultation
- The site offers a free consultation to discuss a prospective customer’s stores, operations, and business objectives.hi.auto · 4 Oct 2026
Company
- Founded
- 2019hi.auto · 28 Sept 2026
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Sources
- hi.auto/product/· checked 3 Oct 2026
- hi.auto/resources/faqs/· checked 3 Oct 2026
- hi.auto/company/about/· checked 3 Oct 2026
- hi.auto· checked 3 Oct 2026