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SPECIFICTION
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Hi Auto

hi.auto

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Spec score 7.1 #14 of 23 in Restaurant Drive-Thru Software

What it is

Hi Auto is an AI order taker for drive-thru operations at high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure voice persona, scripts, upsells, and regional settings. When the system lacks confidence or cannot fully understand an order, trained human agents can provide input. Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores.

It integrates with HME, PAR, and Xenial for audio and point-of-sale functions, and with digital confirmation boards and kitchen display systems. Deployment requires a POS system, drive-thru audio, and reliable internet; the estimated rollout from pilot to scale is 90–120 days, depending on chain size and complexity. Installation uses an audio box to connect existing headsets and POS, takes about three hours, and is remotely supported. Hi Auto says it serves more than 200 franchisees across three continents and focuses exclusively on drive-thru use cases. Pricing is on request, and the site offers a free consultation. Support is available 24/7/365.

Spec sheet

Product
Hi Auto is an AI order-taking system built specifically for QSR drive-thrus.Read 4 Oct 2026 · hi.auto
Deployment
Hi Auto gives a 90–120 day rollout estimate from pilot to scale, depending on chain size and complexity.Read 3 Oct 2026 · hi.auto
Integrations
Hi Auto says it integrates with HME, PAR, and Xenial for audio and POS.Read 4 Oct 2026 · hi.auto
Security
The product page describes multi-layered protection, strict controls, third-party audits and certifications, and customizable privacy features, without naming specific certifications there.Read 4 Oct 2026 · hi.auto
Support
Hi Auto says it provides 24/7 remote system management and support by phone, text, or email.Read 4 Oct 2026 · hi.auto
Founded
2019Read 28 Sep 2026 · hi.auto
Company focus
Hi Auto says it focuses entirely on drive-thru use cases.Read 3 Oct 2026 · hi.auto
Consultation
The site offers a free consultation to discuss a prospective customer’s stores, operations, and business objectives.Read 4 Oct 2026 · hi.auto
Customers
Hi Auto says it serves more than 200 franchisees across about 1,000 stores and three continents.Read 3 Oct 2026 · hi.auto
Customization
Brands can customize voice persona, scripts, upsells, and regional configurations, while franchisees can adjust menus, limited-time offers, and regional offers.Read 4 Oct 2026 · hi.auto
Human fallback
When the AI has low confidence, a trained human supervisor can step in to help complete the order.Read 4 Oct 2026 · hi.auto
Installation
The FAQ says installation uses an audio box to connect with existing headsets and POS, takes about three hours, and is remotely supported.Read 4 Oct 2026 · hi.auto
Languages
Hi Auto supports Spanish-language drive-thru orders.Read 3 Oct 2026 · hi.auto
Maintenance
The company says its systems self-monitor and alert its team to potential issues, and that it works with certified installers across multiple regions.Read 4 Oct 2026 · hi.auto
Order handling
The system processes substitutions and add-ons and is continuously tuned to improve performance.Read 3 Oct 2026 · hi.auto
Ordering languages
Hi Auto supports Spanish-language orders; its FAQ says it supports English and Spanish.Read 4 Oct 2026 · hi.auto
Performance
The company says it achieves 93% order completion and 96% order accuracy across about 1,000 stores.Read 4 Oct 2026 · hi.auto
PII
The FAQ says Hi Auto does not retain customer personally identifiable information.Read 3 Oct 2026 · hi.auto
Pricing
The opened official pages provide no plan prices; the site invites prospective customers to book a consultation.Read 3 Oct 2026 · hi.auto
Requirements
Deployment requires a POS system, drive-thru audio system, and reliable internet connectivity.Read 3 Oct 2026 · hi.auto
Scale
The about page says the system operates at about 1,000 stores across three continents for more than 200 franchisees.Read 4 Oct 2026 · hi.auto
Target customers
The company says it focuses exclusively on drive-thru operations and serves corporate QSRs and franchisees.Read 4 Oct 2026 · hi.auto

Strong points and limits

Strong points

  • Supports English- and Spanish-language orders.
  • Brands can configure voice persona and scripts.
  • Human agents can assist when the AI is uncertain.
  • Includes 24/7/365 support.

Limits

  • Pricing is available on request, not listed.
  • Deployment requires POS, drive-thru audio, and reliable internet.
  • Rollout is estimated at 90–120 days.
  • The company focuses exclusively on drive-thru use cases.

Who it suits

Hi Auto is aimed at corporate QSRs and franchisees focused on drive-thru operations. A prospective deployment needs a POS system, drive-thru audio, and reliable internet connectivity.

Verdict

Hi Auto covers order handling, customization, human fallback, and kitchen coordination for drive-thru operations. Pricing requires a request, and deployment depends on the stated system and connectivity requirements.

Where Specifiction places it

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