Graivy ServThru vs Hi Auto
Graivy ServThru
graivy.com
Hi Auto
hi.autoSide by side
| Figure | Graivy ServThru | Hi Auto |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.6 (#4) | 7.1 (#14) |
| Company focus | Graivy says it founded the company to bring precision, reliability, and speed to the quick-service restaurant industry, with ServThru as its flagship solution. | Hi Auto says it focuses entirely on drive-thru use cases. |
| Integrations | ServThru integrates with existing POS systems and drive-thru hardware, including legacy systems and newer technology. | Hi Auto says it integrates with HME, PAR, and Xenial for audio and POS. |
| Product | ServThru is a touchless, voice-driven assistant that takes drive-thru orders. | Hi Auto is an AI order-taking system built specifically for QSR drive-thrus. |
| Scale | Graivy says ServThru supports operations ranging from one restaurant to an entire chain, and describes scaling from one location to 100. | The about page says the system operates at about 1,000 stores across three continents for more than 200 franchisees. |
| Security | The ServThru page says the restaurant team manages payment and describes the transaction as secure; it does not specify a security certification. | The product page describes multi-layered protection, strict controls, third-party audits and certifications, and customizable privacy features, without naming specific certifications there. |
| Support | Graivy says it helps ensure the product runs smoothly during setup and offers a demo with a path to a pilot. | Hi Auto says it provides 24/7 remote system management and support by phone, text, or email. |
Plans
In their own words
Graivy ServThru
Graivy ServThru is a web-based, voice-driven assistant for taking drive-thru orders at quick-service restaurants. It handles simple orders and customizations, then sends confirmed orders to the restaurant’s POS in real time so kitchen preparation can begin. Restaurant staff take over for payment and the final handoff. ServThru works with existing POS systems and drive-thru hardware, including legacy equipment and newer technology. Restaurants can update menus for promotions, seasonal changes, and limited-time offers. The system monitors orders as they happen, alerts staff when human judgment is needed, and provides real-time insights into order trends and peak times. Graivy describes ServThru as suitable for an individual restaurant or a chain, with scaling from one location to 100. The company says the staff-managed transaction is secure but does not name a certification or compliance standard. Graivy is headquartered in Toronto, Ontario, Canada, and focuses on the quick-service restaurant industry. Pricing is on request; prospective customers can request a demo and a path to a pilot.
Hi Auto
Hi Auto is an AI order taker for drive-thru operations at high-volume quick-service restaurants. It handles substitutions and add-ons, supports English and Spanish orders, and lets brands configure voice persona, scripts, upsells, and regional settings. When the system lacks confidence or cannot fully understand an order, trained human agents can provide input. Hi Auto says it achieves 93% order completion and 96% accuracy across about 1,000 stores.
It integrates with HME, PAR, and Xenial for audio and point-of-sale functions, and with digital confirmation boards and kitchen display systems. Deployment requires a POS system, drive-thru audio, and reliable internet; the estimated rollout from pilot to scale is 90–120 days, depending on chain size and complexity. Installation uses an audio box to connect existing headsets and POS, takes about three hours, and is remotely supported. Hi Auto says it serves more than 200 franchisees across three continents and focuses exclusively on drive-thru use cases. Pricing is on request, and the site offers a free consultation. Support is available 24/7/365.