Arc vs Solink Drive-Thru AI
Arc
tryarc.comSolink Drive-Thru AI
solink.comSide by side
| Figure | Arc | Solink Drive-Thru AI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 0 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 7.3 (#12) |
| Headquarters | The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114. | Ottawa, Ontario, Canada |
| Intended customers | Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas. | The launch announcement describes Drive-Thru AI as an extension of Solink’s platform for quick-service restaurant operators, including multi-site operations. |
| Pricing | Arc invites businesses to request a tailored estimate; the opened pages do not state a price. | The pricing page opened redirected to a pricing review page and displayed no plan prices; the product page directs prospective customers to request a demo. |
| Product | Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel. | Solink Drive-Thru AI uses existing cameras to track vehicles across the drive-thru journey and flag drive-offs, pull-forwards, and service delays. |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | Solink says cloud data is encrypted in transit and at rest, user accounts support MFA and SSO, and recording appliances operate behind customer-managed firewalls without required inbound ports. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | Solink says technical support by phone and live chat is available 24/7 and that it provides onboarding and ongoing support to every site. |
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
Solink Drive-Thru AI
Solink Drive-Thru AI gives quick-service restaurants real-time monitoring across the drive-thru using existing cameras. Configurable detection zones can follow vehicles from lane entry and queueing through the menu board, service windows, and pull-forward. It measures time from order to handoff, flags drive-offs and pull-forwards, and can help identify a station or employee slowing service. Queue depth and arrival patterns by daypart can inform staffing, while video can help teams review greetings, employee placement, and distracted staff. Solink says the system works with single-lane and merge-lane layouts without structural changes or in-ground sensors. Its web-based Service Display Monitor pairs live lane video with real-time data. Solink lists more than 375 integrations, including POS, drive-thru timers, and labour data, and offers a simplified mobile version for iOS and Android. Its AI agents can correlate video with business data and flag events for human oversight or act autonomously. Pricing is available on request.