Arc vs Xenial Drive-Thru Director
Arc
tryarc.comXenial Drive-Thru Director
xenial.comSide by side
| Figure | Arc | Xenial Drive-Thru Director |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Plans published | 0 | 0 |
| Spec score · Restaurant Drive-Thru Software | 7.5 (#6) | 6.5 (#20) |
| Security | Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required. | Xenial's privacy notice says it maintains administrative, technical, and physical safeguards designed to protect personal information submitted through its sites and apps. |
| Support | The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate. | Xenial lists Drive-Thru Director under customer support and provides 1.800.547.4266 and [email protected] for a support contact group that includes it. |
In their own words
Arc
Arc is a voice AI platform from Sparkpoint Inc. for restaurant operators and local businesses running drive-thrus. Its voice ordering agent manages the customer’s full order conversation and can suggest upsells. Automated Order Punching listens to crew orders and enters them into the POS at a drive-thru or counter. Phone ordering can connect with a restaurant call center. Arc Observe supplies real-time and aggregated order insights, including throughput analytics. Listed POS integrations include NCR, Xenial, Toast, Par/Brink, Oracle Micros, and other major drive-thru systems. Arc says menu changes, limited-time offers, unavailable items, and price updates can reach the system within minutes without engineering work. It works with existing POS systems and base stations, without replacement hardware. Calls needing assistance can be handed to staff, with fallbacks logged for review. Kickoff to pilot is eight weeks, with no cost until deployment. Pricing is available by request.
Xenial Drive-Thru Director
Xenial Drive-Thru Director is a cloud system for monitoring and managing drive-thru performance. A real-time animated display shows vehicles to crew members, while live indicators report guest counts and speed of service. The product automates traffic management to increase transactions while maintaining guest satisfaction and uses gamification to encourage competition between crews. It supports single-lane and dual-lane drive-thrus and works with existing drive-thru hardware. Reports in the Classic Portal provide speed-of-service metrics. Documented hardware includes a media-player controller, GPIO board, and vehicle-detection system. Xenial publishes API documentation for vehicle data retrieval by date and credential changes, and its Genius Drive Thru API supplies drive-thru event data. A case study describes integration with Xenial’s digital menu-board platform for traffic-based full-screen menu changes. Xenial says brands using the product reduce speed of service by 12 seconds or more. Pricing is on request.