AskNicely vs Fynzo Survey
AskNicely
asknicely.comFynzo Survey
fynzo.comSide by side
| Figure | AskNicely | Fynzo Survey |
|---|---|---|
| Price from | — | $1.58/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 10 |
| Spec score · Net Promoter Score Software | 8.0 (#9) | 9.2 (#1) |
| Spec score · Survey Software | 7.7 (#69) | 8.7 (#13) |
| Free plan | No | Yes |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | Official pages list Zapier, Google Sheets, Google Analytics, Slack, Facebook Pixel, Mailchimp, Twilio, Pabbly Connect and Google Tag Manager integrations. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | Fynzo says it provides end-to-end security and privacy aligned with GDPR and other privacy policies. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | Fynzo advertises 24/7 support, while directory listings describe email, help desk, phone, chat, knowledge-base and live-representative support. |
| Survey builder | Users can create NPS, CSAT, and five-star surveys with templates, branching logic, and custom branding. | The product provides a visual survey builder with customizable templates and more than 20 question types. |
Plans
Fynzo Survey
- FreeFree
- Pro Monthly$19 a month
- Pro Yearly$190 a year
- Starter$24 a month
- Standard$45 a month
- Premium$95 a month
- Starter$19 a year
- Standard$32 a year
- Premium$79 a year
- CustomPriced on request
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
Fynzo Survey
Fynzo Survey is an NPS survey tool for creating surveys, collecting customer responses, and analyzing scores. Surveys can go out by email, SMS, social media, or website embed. Question formats include NPS, Likert, smiley, and star ratings, with jump logic, piping, and custom variables for shaping the survey. Reports include cross-tabulation and trends, can be emailed on a schedule, and can be downloaded as Excel, CSV, SPSS, or PDF files. Listed connections include Zapier, Google Sheets, Google Analytics, Slack, and MailChimp. The Android and iOS app can create and share surveys, view and download results, and save edits or answers offline for upload later. The Free plan is free and includes unlimited surveys, questions, and responses, plus 1000+ templates and 20+ question types. The free trial offers 100 responses for 14 days, with no credit card required. Paid plans start at $19/mo; the Pro Monthly plan is $19 a month.