AskNicely vs IntouchSurvey
AskNicely
asknicely.comIntouchSurvey
intouchinsight.comSide by side
| Figure | AskNicely | IntouchSurvey |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 3 | 1 |
| Spec score · Net Promoter Score Software | 8.0 (#9) | 7.2 (#17) |
| Founded | 2014 | 1992 |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation. |
Plans
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
IntouchSurvey
IntouchSurvey is a web survey platform for collecting customer feedback across the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized customer insights. A drag-and-drop editor and templates support surveys with skip logic, question scoring, and weighting. Distribution channels include SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can be customized with location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey insights, while Action Campaigns align activities with outcomes. Teams can manage contact lists, response and contact history, and CSV imports. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published.