AskNicely vs Mopinion
AskNicely
asknicely.com
Mopinion
mopinion.comSide by side
| Figure | AskNicely | Mopinion |
|---|---|---|
| Price from | — | €279/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Customer Satisfaction Software | 8.0 (#7) | 8.7 (#1) |
| Spec score · Customer Feedback Software | 8.0 (#25) | 8.6 (#9) |
| Spec score · Survey Software | 7.7 (#69) | 8.6 (#17) |
| Spec score · Survey And Feedback Software | 8.0 (#14) | 8.7 (#5) |
| Response analytics | Yes | Yes |
| API access | Yes | Yes |
| Custom branding | Yes | Yes |
| Founded | 2014 | 2013 |
| Free plan | No | No |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | The integrations page lists connections including Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom and Microsoft Teams. |
| Limits | Plans start at 500 feedback responses per year, pricing scales with response volume, and response overages are billed. | After the 14-day trial expires, the feedback inbox remains active but feedback reports go offline until the account upgrades to a paid plan. |
| Logic branching | Yes | Yes |
| Product | AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions. | Mopinion is an all-in-one feedback solution for collecting and analyzing user feedback across websites, apps and email. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | Mopinion states that it is ISO 27001 certified and stores customer data within the EU by default. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | The pricing page includes dedicated support in all plans and says support staff are ready to help customers meet their feedback goals. |
Plans
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
Mopinion
Mopinion collects and analyzes user feedback across websites, apps, and email. Its form builder supports different question types, metrics, styling, and branded assets. Forms can be triggered by events or user behavior and shown on selected pages or at particular points in a user journey. Analytics use AI to categorize and summarize written feedback, visualize data, and identify trends. The platform also includes real-time analysis, automated alerts and tags, conversational feedback, and unlimited surveys, feedback, and users. Integrations include Google Analytics, Slack, Jira, Salesforce, Marketo, HubSpot, Zendesk, Intercom, and Microsoft Teams. Webhooks can post feedback data in JSON to a chosen endpoint, while the API supports custom imports and app connections. Native and web SDKs are available for Android and iOS, with options for React Native, Flutter, Cordova, and Capacitor. Mopinion says customer data is stored in the EU by default and that it is ISO 27001 certified. Pricing starts at €279/mo, with a 14-day trial and no free plan. After the trial, the feedback inbox remains active, but reports go offline until the account upgrades.