AskNicely vs nps.today
AskNicely
asknicely.com
nps.today
nps.todaySide by side
| Figure | AskNicely | nps.today |
|---|---|---|
| Price from | — | 1,300 DKK/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Nps Software | 8.0 (#6) | 8.6 (#1) |
| Spec score · Net Promoter Score Software | 8.0 (#9) | 8.5 (#4) |
| API access | Yes | The REST API requires a paid subscription with the API module and supports adding respondents, sending surveys and collecting responses. |
| Founded | 2014 | 2016 |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | Listed integrations cover CRM, contact-center, service, ERP, marketing, Microsoft and custom systems, including Dynamics, Salesforce, Dixa, Jira, Power BI, Outlook, Teams, Zapier and SFTP. |
| Product | AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions. | nps.today is a customer experience platform for managing NPS, CSAT, CES, and other CX surveys across the customer journey. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | The company says it has an ISAE 3000 Assurance Report documenting security measures against GDPR and the Data Protection Act, available to customers with a data processing agreement. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | The pricing page lists annual support allowances of 0 hours for the trial, 2 for Basic, 4 for Business, and 12 for Enterprise; implementation and SMS fees may also apply. |
Plans
nps.today
- Free TrialFree
- Basic€1.50 a month
- Business€3.50 a month
- Enterprise€7 a month
- STARTER1,300 DKK a month
- BASIC2,600 DKK a month
- BUSINESS5,100 DKK a month
- ENTERPRISE12,500 DKK a month
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
nps.today
nps.today is a customer experience platform for managing NPS, CSAT, CES, and other surveys across customer journeys. It supports standard Customer Pulse surveys, extended pulses with up to five extra questions, and general CX surveys. Triggers can use transaction and customer engagement data, with program logic for timing, reminders, and relevance. Surveys can be delivered by email, SMS, websites, chat, apps, QR codes, and other external systems. For follow-up, the platform can notify employees and create tasks, reminders, and escalations in CRM or service systems. Its analysis features include translation, text analysis, sentiment detection, role-based dashboards, root-cause analysis, and an AI Feedback Assistant. Listed integrations include Salesforce, Dynamics 365, Zendesk, Genesys, Outlook, Power BI, Power Automate, Zapier, and Shopify. The free trial lasts one month and includes 50 surveys per month by email. Paid plans are Basic at €1.50 a month, Business at €3.50 a month, and Enterprise at €7 a month, each billed annually. It is available on Android, iOS, web, and through an API.