AskNicely vs Retently
AskNicely
asknicely.com
Retently
retently.comSide by side
| Figure | AskNicely | Retently |
|---|---|---|
| Price from | — | $99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Nps Software | 8.0 (#6) | 8.6 (#2) |
| Spec score · Customer Retention Software | 8.0 (#9) | 8.3 (#6) |
| Spec score · Net Promoter Score Software | 8.0 (#9) | 8.5 (#5) |
| Spec score · Customer Feedback Software | 8.0 (#25) | 8.4 (#15) |
| Founded | 2014 | 2016 |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. |
| Security | AskNicely states it is SOC 2 compliant, uses AWS hosting across multiple regions, and isolates tenant data. | Retently says data in transit uses HTTPS, data at rest is encrypted, and production access is restricted with MFA, VPN access and IP whitelisting. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | Every plan includes a help center and email support; Pro adds live chat, while Enterprise adds onboarding, Zoom support and a named customer-success manager. |
| Who it serves | AskNicely describes its platform as built for multi-location service businesses and says it supports businesses with 5 to 5,000 or more locations. | Retently identifies Ecommerce brands, B2B SaaS, financial services and property management teams among its customer groups. |
Plans
Retently
- Ecommerce Basic$99 a month
- Ecommerce Pro$299 a month
- EnterprisePriced on request
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
Retently
Retently collects customer feedback and measures NPS, CSAT and CES across multiple survey channels. Surveys can be sent by email, SMS or link, shown in a web app, embedded on a page, displayed through a feedback button or run at a tablet kiosk. Written responses are grouped into topics, while B2B teams can roll scores up by account. Described AI features classify feedback, analyze topics and provide an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Event triggers can launch surveys, and alerts or feedback can be sent to connected tools. Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. REST API, webhooks and an MCP server support survey and feedback workflows. Ecommerce Basic is $99 a month; Ecommerce Pro is $299 a month. Both are monthly plans, and a 14-day trial is available without a free plan.