AskNicely vs Thermostat
AskNicely
asknicely.comThermostat
thermostat.ioSide by side
| Figure | AskNicely | Thermostat |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 4 |
| Spec score · Net Promoter Score Software | 8.0 (#9) | 7.7 (#12) |
| Integrations | The integration directory lists connections including Salesforce, Microsoft Teams, HubSpot, and an API integration. | Direct campaign integrations listed are Stripe, Mailchimp, ConvertKit, and Drip; the page also describes Zapier connections. |
| Product | AskNicely is an AI-powered customer experience platform for multi-location businesses that captures customer sentiment and turns it into recommended actions. | Thermostat provides NPS survey software using one-question surveys with an optional feedback box. |
| Support | All plans include chat and email support; plans exceeding $9,600 per year include a named Customer Success Manager and access to an Activation Team. | The pricing table lists email support for all plans, priority email support for paid plans, and phone support for Enterprise. |
Plans
In their own words
AskNicely
AskNicely is a paid, AI-powered customer experience platform for multi-location service businesses. It gathers sentiment through email, SMS and surveys embedded in websites, mobile apps or in-store kiosks, then turns responses into workflows and recommended actions. Teams can build NPS, CSAT and five-star surveys with templates, branching logic and custom branding. Real-time dashboards can route replies, create staff tasks or escalate issues according to set criteria. NiceAI analyzes feedback and reviews; Ask NiceAI accepts plain-language questions, while NiceAI Agents monitor data, apply rule-based actions and create reports. Listed integrations include Salesforce, Microsoft Teams, HubSpot and an API. AskNicely says it is SOC 2 compliant, uses AWS hosting across regions and isolates tenant data. Customers can choose hosting in Oregon, Sydney or Frankfurt. Plans are primarily annual, start at 500 responses per year and scale with response volume.
Thermostat
Thermostat is Net Promoter System survey software built around one-question surveys with an optional feedback box. Surveys can be sent by email, displayed as embedded popups, shared through links, or administered through the API. Reporting provides filters, comparisons, and customer satisfaction views tailored to the Net Promoter System. Custom fields for text, numbers, dates, and lists can be used to segment scores. Users can filter, star, and respond to feedback, and surveys may collect responses anonymously. The service can email score and feedback updates daily or weekly. Direct campaign integrations listed include Stripe, Mailchimp, ConvertKit, and Drip; it also describes connections through Zapier. Survey emails, pages, and popups can be branded with logos and colors. The free plan allows one user, one survey, 200 surveys administered per month, and four months of response history. Pro costs $49 a month and includes one user, five surveys, 2,000 surveys per month, and forever response history. The product is available on web and through its API.