Assembled vs Fourth Workforce Management
Assembled
assembled.comFourth Workforce Management
fourth.comSide by side
| Figure | Assembled | Fourth Workforce Management |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Workforce Management Software | 7.9 (#12) | 7.8 (#16) |
| Founded | 2018 | 1999 |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | Fourth lists POS partners including Aloha, Toast, Revel, Simphony, and PAR POS, and says POS integrations can sync employee data to improve labor forecasting. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | Fourth’s workforce management software is designed for restaurant and hospitality operators to manage scheduling, time and attendance, compliance, and tip management. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | Fourth describes a zone-based security architecture using zero-trust principles and gateways enforcing least-privilege access. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | Fourth lists US and Canada customer support at +1 (877) 720-8578 and offers self-help tools, chat, and ticket submission through its Customer Success Portal. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
Fourth Workforce Management
- HotSchedules mobile app$2.99, paid once
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
Fourth Workforce Management
Fourth Workforce Management is software for restaurant and hospitality operators managing schedules, time and attendance, labor compliance, and tips. Its HotSchedules tools use AI forecasting based on internal and external data points to help plan shifts around anticipated customer demand. Employees can clock in with HotSchedules WebClock through a browser on a computer or mobile device, using a POS ID or login credentials.
The platform includes task management, a manager logbook, team surveys, shift swaps, time-off requests, and mobile scheduling. It can be configured for local, state, and federal labor rules covering minimum wage, overtime, rest breaks, and fair workweek requirements. Listed POS partners include Aloha, Toast, Revel, Simphony, and PAR POS; integrations can sync employee data to support labor forecasting. Fourth identifies quick-service and full-service restaurants, cafes, bars, pizzerias, pubs, bakeries, and catering operations as audiences for HotSchedules.