Assembled vs PARiM
Assembled
assembled.comPARiM
parim.coSide by side
| Figure | Assembled | PARiM |
|---|---|---|
| Price from | $25/mo | £47/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Workforce Management Software | 7.9 (#12) | 7.9 (#14) |
| Founded | 2018 | 2013 |
| Headquarters | San Francisco, California, United States | Harwood House, 43 Harwood Road, London, SW6 4QP, United Kingdom |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | The integrations page lists accounting tools including Xero and QuickBooks, automation with Zapier, and many HRIS tools. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | PARiM is workforce management software for coordinating shift based teams and automating rotas and timesheets. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | PARiM says its core network uses AWS EU regions, enforces HTTPS, and encrypts stored data at rest with AES-256. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | The site lists [email protected] and a UK telephone number, +44 7880 386 995. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
PARiM
PARiM is workforce management software for coordinating shift-based teams and automating rotas and timesheets. It supports complex schedules, shift patterns, bulk open shifts, and role-matched self-scheduling. Staff can clock in and out through the app, with GPS geofencing and break tracking options. Pay is calculated from shift and time-clock information, with timesheets and payroll exports. PARiM serves security, events, staffing, warehousing, hospitality, retail, and healthcare organizations, and lists integrations including Xero, QuickBooks, Zapier, and HRIS tools. Only one invoicing integration can be active at a time, and invoicing integrations are available from Premium and above. Optional modules cover event management, NFC and iBeacon checkpoints, incident reporting, automated check calls, and asset tracking. The service is available on web, Android, and iOS. A 14-day trial requires no card or sign-up fee, and customers can cancel anytime. There is a free plan; paid pricing starts at £47/mo, while Pro and Premium pricing is quoted based on functionality and monthly scheduled shifts.