Assembled vs ShiftWizard
Assembled
assembled.com
ShiftWizard
healthstream.comSide by side
| Figure | Assembled | ShiftWizard |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 5 | 1 |
| Spec score · Workforce Management Software | 7.9 (#12) | 7.2 (#23) |
| Founded | 2018 | 1990 |
| Headquarters | San Francisco, California, United States | Nashville, Tennessee, United States |
| Implementation | The pricing page says many customers can go live within a month and describes implementation as including setup, data migration, integration configuration, workflow building, training, and go-live support. | HealthStream says most organizations are up and running in 60–90 days with guided implementation. |
| Integrations | The integrations directory lists 31 integrations, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. | ShiftWizard connects to HR, payroll, clinical, EMR, ERP, and other systems. |
| Purpose | Assembled brings workforce management and AI tools together to manage in-house agents, BPO vendors, and AI agents for customer support teams. | ShiftWizard helps healthcare organizations reduce labor costs, align schedules with patient demand, and engage staff. |
| Security | Assembled states that it has SOC 2 Type II and GDPR compliance, encrypts data at rest with AES-256 and in transit using SSL/TLS, and conducts annual penetration tests. | The Google Play listing states that data is encrypted in transit and that no data is shared with third parties. |
| Support | Core and Pro include support by email, Office Hours, and the help center; Enterprise includes a designated account manager and shared Slack channel. | HealthStream offers customer service support from 7 a.m. to 7 p.m. CST and provides a ShiftWizard Community with documentation, webinars, and peer support. |
Plans
Assembled
- AI AgentsPriced on request
- Workforce Management Core$25 a month
- AI Copilot$35 a month
- Workforce Management Pro$45 a month
- Workforce Management Enterprise$75 a month
In their own words
Assembled
Assembled combines workforce management and AI tools for customer-support leaders managing in-house agents, BPO vendors, and AI agents. Workforce features include AI-powered scheduling, machine-learning forecasting, real-time adherence monitoring, staffing analytics, time tracking, and historical insights. Forecast inputs can include arrival patterns, support cases and tickets, channel, queue and site data, email backlog, and API or CSV imports. AI Agents handle phone, chat, and email interactions and can run workflows such as returns, refunds, order tracking, and account updates. AI Copilot drafts replies, translates messages, summarizes tickets, and surfaces guidance from connected knowledge sources. The integrations directory lists 31 connections, including Amazon Connect, Zendesk, Salesforce Service Cloud, Google Drive, Notion, Slack, and Shopify. An API supports custom workflows and automations. Workforce plans start at $25 a month per agent plus a platform fee; AI Agents are priced on request.
ShiftWizard
ShiftWizard has no write-up on Specifiction yet; its figures are above.