Atomicwork vs Freshservice
Atomicwork
atomicwork.com
Freshservice
freshworks.comSide by side
| Figure | Atomicwork | Freshservice |
|---|---|---|
| Price from | $1/mo | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 6 | 7 |
| Spec score · AI IT Agents | 8.2 (#5) | 9.0 (#3) |
| Spec score · AI IT Service Desk Software | 8.2 (#13) | 9.0 (#2) |
| Spec score · IT Help Desk Software | 8.1 (#29) | 9.1 (#4) |
| Compliance | The security page lists SOC 2 Type 1 and Type 2, ISO 42001, GDPR, HIPAA, CCPA, CSA STAR Level 1, ISO 27001/27017/27018/27701, Microsoft 365, and CASA for Google Apps. | The pricing comparison lists GDPR and SOC 2 among the security features included across the four plans. |
| Integrations | The integrations page lists tools including Microsoft Teams, Slack, Okta, Microsoft 365, Jira, Workday, Google Workspace, and ServiceNow. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Security | Atomicwork says each AI Coworker runs in a fresh isolated sandbox for each request and customer data is not used to train models. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
Atomicwork
- Knowledge support$1 a month
- Access automation$2 a month
- Service resolution$3 a month
- Professional$25,000 a year
- BusinessPriced on request
- EnterprisePriced on request
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Atomicwork
Atomicwork has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.