Avaya Cloud Office vs Broadvoice Cloud PBX
Avaya Cloud Office
avaya.com
Broadvoice Cloud PBX
broadvoice.comSide by side
| Figure | Avaya Cloud Office | Broadvoice Cloud PBX |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 6 |
| Spec score · Cloud PBX Software | 8.3 (#10) | 8.6 (#8) |
| Spec score · Business Phone Systems | 8.2 (#73) | 8.5 (#41) |
| Spec score · Unified Communications as a Service | 8.3 (#12) | 8.6 (#5) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | local |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | No |
| Headquarters | Morristown, New Jersey, USA | Northridge, California, United States |
| Product | Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration. | Cloud PBX is a cloud-hosted business phone system that provides extensions, call routing, auto attendants, voicemail, and other calling features without on-site phone-system hardware. |
| Support | Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone. | The Standard seat tier includes priority email support, and Broadvoice’s contact page provides a business support phone number and ticket submission. |
| Voicemail transcription | Yes | Yes |
Plans
Avaya Cloud Office
- EssentialsPrice not published
- EssentialsPriced on request
- PremiumPrice not published
- StandardPrice not published
- UltimatePrice not published
Broadvoice Cloud PBX
- Metered$10 a month
- Standard$18 a month
- Pro$23 a month
- Metered (b-hive Seat)$10 a month
- Standard (b-hive Seat)$18 a month
- Pro (b-hive Seat)$23 a month
In their own words
Avaya Cloud Office
Avaya Cloud Office has no write-up on Specifiction yet; its figures are above.
Broadvoice Cloud PBX
Broadvoice Cloud PBX is a cloud-hosted business phone system with local numbers, extensions, custom call routing, auto attendants, voicemail transcription, and desktop and mobile apps. Administrators manage users, numbers, menus, extensions, and call rules from one portal. Routing can use multi-level IVRs, time, department, priority, availability, ring groups, queues, forwarding, and custom schedules. Teams can manage multiple locations and hybrid cloud PBX/SIP systems, while employees use desk phones, softphones, or mobile apps with the same business number and routing rules. b-hive Communicator adds calling, chat, video meetings, text messaging, voicemail, and screen sharing; meetings support up to 50 participants. Browser, Windows, Mac, iOS, and Android access are listed. Broadvoice states that Communicator includes SOC 2 and HIPAA compliance, private meeting lobbies, and role-based access controls. Metered costs $10 a month, Standard $18 a month, and Pro $23 a month. Features progress from forwarding and hot desking to unlimited calling, messaging, fax, recording, video, screen sharing, and integrations.