Avaya Cloud Office

Spec sheet

Product

Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration.Read 11 Oct 2026 · avaya.com

Free plan

NoRead 22 Sep 2026 · avaya.com

Integrations

Avaya lists integrations across CRM, customer support, productivity, collaboration, and automation apps, with examples including Office 365, G Suite, and Salesforce.Read 11 Oct 2026 · support.avaya.com

Support

Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone.Read 11 Oct 2026 · support.avaya.com

Headquarters

Morristown, New Jersey, USARead 7 Oct 2026 · avaya.com

Auto attendant

YesRead 22 Sep 2026 · avaya.com

Browser access

Avaya’s support article says users can access the unified app features through a browser login without a download.Read 11 Oct 2026 · support.avaya.com

Business numbers

multipleRead 22 Sep 2026 · avaya.com

Call routing

customRead 22 Sep 2026 · avaya.com

Data locations

Avaya says Cloud Office data is stored in multiple locations in the EU, UK, or US, with specific locations depending on contracted services and geography.Read 11 Oct 2026 · avaya.com

Desktop and mobile apps

YesRead 22 Sep 2026 · avaya.com

Desktop platforms

Avaya’s download instructions offer the desktop app for Windows or Mac.Read 11 Oct 2026 · documentation.avaya.com

Included users

20Read 22 Sep 2026 · avaya.com

Integration limitation

Avaya states third-party integrations are outside the service and are not covered by its listed agreements, including its data processing and service level agreements.Read 11 Oct 2026 · support.avaya.com

Intended customers

Avaya presents Cloud Office as a solution for business communications and describes an offer for existing Avaya customers migrating to the service.Read 11 Oct 2026 · avaya.com

Meeting security

Administrators can enable end-to-end encryption for scheduled meetings, and the mobile app offers end-to-end encryption settings for meetings and calls.Read 11 Oct 2026 · documentation.avaya.com

Messaging and collaboration

The desktop app includes direct and team messaging, file sharing, tasks, meetings, phone calls, text messaging, and fax.Read 11 Oct 2026 · documentation.avaya.com

Mobile platforms

Avaya says the mobile app is available for Android and iOS devices.Read 11 Oct 2026 · documentation.avaya.com

Phone features

The mobile app supports call history, voicemail, call recordings, call transfer, call parking, and call flip between devices.Read 11 Oct 2026 · documentation.avaya.com

Pricing caveat

The pricing page’s promotional terms say its offer applied to agreements executed by June 27, 2023.Read 11 Oct 2026 · news.avaya.com

Voicemail transcription

YesRead 22 Sep 2026 · avaya.com

Plans and prices

Every Avaya Cloud Office plan and price →

Where Specifiction places it

• Cloud PBX Software#10 of 278.3
• Business Phone Systems#73 of 1678.2
• Unified Communications as a Service#12 of 278.3
• Cloud Telephony Solutions#12 of 248.3
• UCaaS Platforms#10 of 198.2