Avaya Cloud Office vs KataTelecom Cloud PBX
Avaya Cloud Office
avaya.comKataTelecom Cloud PBX
katatelecom.comSide by side
| Figure | Avaya Cloud Office | KataTelecom Cloud PBX |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 5 | 0 |
| Spec score · Cloud PBX Software | 8.3 (#10) | 7.8 (#17) |
| Spec score · Business Phone Systems | 8.2 (#73) | 7.5 (#141) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | The service provides internal extensions, automatic voice menus, call queues, call recording, and statistics and reports. |
| Desktop and mobile apps | Yes | Yes |
| Free plan | No | Plan availability depends on the selected number and configuration, and customers are advised to confirm inclusions before activation. |
| Headquarters | Morristown, New Jersey, USA | Tallinn, Estonia |
| Integrations | Avaya lists integrations across CRM, customer support, productivity, collaboration, and automation apps, with examples including Office 365, G Suite, and Salesforce. | The product page names no third-party software integrations; it describes connections through SIP desk phones, softphone apps, mobile apps, and call forwarding. |
| Product | Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration. | Cloud PBX is a hosted business phone system with extensions, IVR, call recording and queues, managed from one web panel. |
| Support | Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone. | Technical support requests are accepted and monitored by email 24/7; phone and chat are staffed Monday through Friday from 09:00 to 20:00 Tallinn time. |
Plans
Avaya Cloud Office
- EssentialsPrice not published
- EssentialsPriced on request
- PremiumPrice not published
- StandardPrice not published
- UltimatePrice not published
In their own words
Avaya Cloud Office
Avaya Cloud Office has no write-up on Specifiction yet; its figures are above.
KataTelecom Cloud PBX
KataTelecom Cloud PBX has no write-up on Specifiction yet; its figures are above.