KataTelecom Cloud PBX

Spec sheet

What it does

Cloud PBX is a hosted business phone system for managing extensions, IVR, call recording and queues without buying PBX hardware.Read 12 Oct 2026 · katatelecom.com

Product

Cloud PBX is a hosted business phone system with extensions, IVR, call recording and queues, managed from one web panel.Read 12 Oct 2026 · katatelecom.com

Intended users

The product page describes use by small businesses, distributed teams, and call-heavy support or sales operations.Read 12 Oct 2026 · katatelecom.com

Free plan

Plan availability depends on the selected number and configuration, and customers are advised to confirm inclusions before activation.Read 12 Oct 2026 · katatelecom.com

Integrations

The product page names no third-party software integrations; it describes connections through SIP desk phones, softphone apps, mobile apps, and call forwarding.Read 12 Oct 2026 · katatelecom.com

Support

Technical support requests are accepted and monitored by email 24/7; phone and chat are staffed Monday through Friday from 09:00 to 20:00 Tallinn time.Read 12 Oct 2026 · katatelecom.com

Headquarters

Tallinn, EstoniaRead 19 Oct 2026 · katatelecom.com

Founded

2011Read 19 Oct 2026 · katatelecom.com

Company

KataTelecom is a B2B voice platform operated by Estonian company Teliphone Systems OÜ, and its service history began in 2011.Read 12 Oct 2026 · katatelecom.com

Auto attendant

YesRead 22 Sep 2026 · katatelecom.com

Business numbers

multipleRead 22 Sep 2026 · katatelecom.com

Call routing

The service provides internal extensions, automatic voice menus, call queues, call recording, and statistics and reports.Read 12 Oct 2026 · katatelecom.com

Data protection

The privacy policy says personal data is processed under applicable data-protection law including GDPR and that the company uses legal, administrative, technical, and physical security measures.Read 12 Oct 2026 · katatelecom.com

Desktop and mobile apps

YesRead 22 Sep 2026 · katatelecom.com

Devices

Users can connect with softphone apps on computers or mobile, SIP desk phones, or call forwarding to ordinary numbers.Read 12 Oct 2026 · katatelecom.com

Extensions

Employees can use internal numbers and transfer calls between teams and departments.Read 12 Oct 2026 · katatelecom.com

IVR

The voice menu routes callers using recorded greetings and menu choices.Read 12 Oct 2026 · katatelecom.com

Number coverage

The PBX can use local, toll-free and multichannel numbers from more than 120 countries.Read 12 Oct 2026 · katatelecom.com

Number portability

Customers can attach KataTelecom numbers, and in many countries can request number porting subject to local requirements.Read 12 Oct 2026 · katatelecom.com

Number porting

Existing KataTelecom numbers can be attached, and number porting may be requested in many countries subject to local requirements.Read 12 Oct 2026 · katatelecom.com

Pricing

PBX pricing depends on number selection, channels, extensions, queues, recording and expected call volume; the page directs customers to confirm pricing before activation.Read 12 Oct 2026 · katatelecom.com

Pricing model

PBX pricing depends on the selected numbers, channels, extensions, queues, recording, and expected call volume; the company says it confirms the model before activation.Read 12 Oct 2026 · katatelecom.com

Recording and queues

The service records calls for quality control, coaching and dispute review, and queues callers while distributing calls to available agents.Read 12 Oct 2026 · katatelecom.com

Reports

Statistics show who called, when, call duration and which extension answered.Read 12 Oct 2026 · katatelecom.com

Security and privacy

The privacy policy says personal data is processed under applicable data protection law, including GDPR, and that the company does not sell or rent personal data.Read 12 Oct 2026 · katatelecom.com

Service availability

Service rules say services are provided around the clock, while noting interruptions may occur for maintenance, power issues, fire, terrorism or force majeure.Read 12 Oct 2026 · katatelecom.com

Setup

After the account and number requirements are confirmed, customers configure extensions and routing in the web panel; complex call flows may take additional setup time.Read 12 Oct 2026 · katatelecom.com

Typical users

The product page describes use by small businesses, distributed teams, and call-heavy support or sales operations.Read 12 Oct 2026 · katatelecom.com

Where Specifiction places it

• Cloud PBX Software#17 of 277.8
• Business Phone Systems#141 of 1677.5