Avaya Cloud Office vs Knowlarity Cloud Contact Center
Avaya Cloud Office
avaya.comKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | Avaya Cloud Office | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | — | ₹1,400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 7 |
| Spec score · Cloud PBX Software | 8.3 (#10) | 8.8 (#5) |
| Spec score · Cloud Telephony Solutions | 8.3 (#12) | 8.9 (#3) |
| Free plan | No | No |
| Headquarters | Morristown, New Jersey, USA | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Support | Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone. | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. |
Plans
Avaya Cloud Office
- EssentialsPrice not published
- EssentialsPriced on request
- PremiumPrice not published
- StandardPrice not published
- UltimatePrice not published
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
Avaya Cloud Office
Avaya Cloud Office has no write-up on Specifiction yet; its figures are above.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.