Avaya Cloud Office vs Nextiva
Avaya Cloud Office
avaya.comNextiva
nextiva.comSide by side
| Figure | Avaya Cloud Office | Nextiva |
|---|---|---|
| Price from | — | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 5 | 8 |
| Spec score · Cloud PBX Software | 8.3 (#10) | 8.8 (#7) |
| Spec score · Business Phone Systems | 8.2 (#73) | 9.3 (#2) |
| Spec score · Unified Communications as a Service | 8.3 (#12) | 8.9 (#2) |
| Spec score · Cloud Telephony Solutions | 8.3 (#12) | 8.9 (#5) |
| Spec score · UCaaS Platforms | 8.2 (#10) | 8.9 (#2) |
| Auto attendant | Yes | Yes |
| Business numbers | multiple | multiple |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Morristown, New Jersey, USA | Scottsdale, Arizona, United States |
| Integrations | Avaya lists integrations across CRM, customer support, productivity, collaboration, and automation apps, with examples including Office 365, G Suite, and Salesforce. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Product | Avaya describes Cloud Office as a cloud communications platform combining voice, video, messaging, meetings, and collaboration. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Support | Avaya lists UK support hours as Monday to Friday, 8:00 AM to 5:00 PM local time, with after-hours technical support for service outages through its OneCare portal or by phone. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail transcription | Yes | Yes |
Plans
Avaya Cloud Office
- EssentialsPrice not published
- EssentialsPriced on request
- PremiumPrice not published
- StandardPrice not published
- UltimatePrice not published
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Avaya Cloud Office
Avaya Cloud Office has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.