Avaya Experience Platform vs Convoso
Avaya Experience Platform
avaya.com
Convoso
convoso.comSide by side
| Figure | Avaya Experience Platform | Convoso |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Telemarketing | 8.7 (#2) | 7.7 (#6) |
| Spec score · Call Center Software | 8.7 (#18) | 7.3 (#101) |
| Spec score · Contact Center as a Service - Enterprise Software | 8.6 (#7) | 7.6 (#16) |
| Spec score · Contact Center Software | 8.6 (#12) | 7.6 (#23) |
| Digital channel scope | omnichannel | omnichannel |
| Inbound calling | Yes | Yes |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Convoso provides cloud REST APIs for customized integrations with third-party and proprietary applications. |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | Convoso is a cloud-based outbound sales and contact center platform for sales and lead generation teams. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.