Avaya Experience Platform vs HoduCC
Avaya Experience Platform
avaya.comHoduCC
hodusoft.comSide by side
| Figure | Avaya Experience Platform | HoduCC |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 1 |
| Spec score · Call Center Software | 8.7 (#18) | 7.6 (#80) |
| Spec score · Omnichannel Contact Center Software | 8.6 (#10) | 7.5 (#23) |
| Deployment | Avaya lists cloud, hybrid, and on-premises deployment options. | It supports cloud, on-premise and hybrid deployment, with single-tenant and multi-tenant options. |
| Free plan | No | No |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The product page names Salesforce, Zoho, Zendesk and Freshdesk integrations, and describes WebPhone and Click-2-Call APIs for other applications. |
| Outbound dialer | Yes | Yes |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The UK product page says support is available through a portal, email and phone, with dedicated account management for enterprise deployments. |
| Workforce management | Yes | Yes |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.