Avaya Experience Platform vs KalliopeCTI
Avaya Experience Platform
avaya.comKalliopeCTI
kalliope.comSide by side
| Figure | Avaya Experience Platform | KalliopeCTI |
|---|---|---|
| Price from | $48/mo | Free |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 8.0 (#10) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Desktop Outlook contact synchronization is available in Pro and Phone modes, while the attendant console supports Snom and Yealink phones. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | KalliopeCTI connects telephone and IT systems to help optimize business processes. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Kalliope lists downloads, a Wiki, and technical support among its support resources. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
KalliopeCTI
- KCTI 4 FreeFree
- KCTI 4 PhonePriced on request
- KCTI 4 ProPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
KalliopeCTI
KalliopeCTI connects telephone and IT systems for business processes. Its desktop client supports click-to-call, call-triggered actions, address book and call detail record access, phone remote control, softphone mode, and instant messaging. Outlook contact synchronization is available in Pro and Phone modes. Android and iOS apps place calls through company lines, so recipients see the office number, and provide real-time extension call notifications. The Windows attendant console classifies incoming calls, lets users select calls, and supports keyboard shortcuts and drag-and-drop forwarding. It also offers CTI mode for Snom and Yealink phones. KalliopeCTI is listed for Kalliope PBX, Kalliope4SP, and KalliopeCloud. The KCTI 4 Free mode is listed at free for Windows, macOS, and Ubuntu. Pro and Phone modes require a license activated on KalliopePBX V4 for each workstation; Phone includes Pro mode. Kalliope provides downloads, a Wiki, and technical support resources.